IT Technician (II)

Genatec; Montreal; Hybrid; CAD 130,000 - 140,000; Full time

Job summary

A dynamic IT service provider in Montreal is seeking an IT Technician to manage client projects and provide technical support. This role involves hands-on work at client sites and requires strong troubleshooting abilities and effective communication in both English and French. Candidates should have 2–3 years in IT support and a valid driver's license. A competitive salary and benefits package along with a hybrid work schedule are offered.

Benefits

Competitive salary and benefits package

Company vehicle or mileage reimbursement

Paid certifications

Hybrid schedule

Free full-on-site gym

Free parking

Qualifications

• 2–3 years in IT support or similar technical role.
• Strong troubleshooting skills in desktop, server, and network environments.
• Experience with SMB clients or in an MSP is a plus.
• Valid driver's license for client site visits.
• Comfortable working in both English and French.

Responsibilities

• Assist with onboarding and migrations for SMB clients.
• Install and configure hardware, software, and network equipment.
• Provide Level 2 support for escalated service tickets.
• Communicate clearly with clients before and during visits.

Skills

Troubleshooting skills

Strong communication skills

Organized

Proactive

Accountable

Job description

It's hands-on work that builds your technical edge.

You'll work under a team lead, but you'll be trusted to manage your time, show up on site, and get the job done.

You'll install, migrate, and support systems for multiple clients—no two days are the same.

You'll be expected to stay organized, communicate clearly, and solve real problems.

If you like seeing the results of your work, this role puts you at the center of it.

Let's build your field skills, one completed project at a time.

Key Responsibilities

Client Projects and Deployments

• Assist with onboarding, migrations, and rollouts for SMB clients
• Install and configure hardware, software, and network equipment
• Coordinate with team leads to deliver projects on time
• Visit client sites to complete hands-on technical work

Support and Maintenance

• Provide Level 2 support for escalated service tickets
• Troubleshoot user issues across Windows, Microsoft 365, and remote environments
• Handle server, network, and backup checks
• Document resolutions and follow standard procedures

Communication and Coordination

• Communicate clearly with clients before, during, and after site visits
• Track tasks and keep tickets updated
• Report progress to your team lead and flag blockers early
• Manage your schedule and prioritize work effectively

Learning and Growth

• Work across tools like ConnectWise, Microsoft 365, and Datto
• Receive support from senior techs and project leads
• Build your autonomy and develop toward more advanced roles

Qualifications

• 2–3 years in IT support or similar technical role
• Strong troubleshooting skills across desktop, server, and network environments
• Experience working with SMB clients or in an MSP is a plus
• Comfortable driving to client sites across Greater Montreal (valid driver's license required)
• Strong communication skills in both English and French
• Organized, proactive, and accountable

What We Offer

• Competitive salary and benefits package
• Company vehicle or mileage reimbursement for site visits
• Paid certifications and structured learning path
• Hybrid schedule with in-office and field flexibility
• Free full-on-site GYM
• Free parking

If you're ready to do meaningful work, learn from seasoned techs and mentors, and get exposure to real-world IT— let's meet.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

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It Technician • Montreal, Montreal (administrative region), Canada