IT Technician

CD PROJEKT RED; Vancouver; On-site; CAD 75,000 - 103,000; Full time

Benefits offered by this job

Dental & vision

Mental health support

RRSP matching

LSA allowance

Flexible hours

Job summary

CD PROJEKT RED in Vancouver is seeking an IT Technician to join our in-office team. You will be the go-to expert ensuring developers, designers, and creatives have reliable IT support to turn bold ideas into groundbreaking games.

With a minimum of 2 years in a similar role, you will troubleshoot desktops, laptops, and peripherals, manage ticketing in ITSM tools, and contribute to knowledge base and documentation. The job offers full-time, in-office work with strong health benefits.

Qualifications

• Minimum 2 years in a similar IT support role.
• Basic knowledge of network devices and administration.
• Experience with ITSM systems and ticketing tools (ServiceNow, Jira, Zendesk).
• Advanced knowledge of Windows and macOS operating systems.
• Strong problem-solving, communication, and detail orientation.

Responsibilities

• Provide end-user IT support through all channels with high service quality.
• Troubleshoot and resolve issues on desktops, laptops, mobiles, software, and peripherals.
• Manage IT equipment and stock levels, update inventories.
• Prioritize and manage support tickets using ITSM tools.
• Escalate complex issues to higher-level teams when needed.
• Develop knowledge base articles and technical docs.
• Collaborate with IT teams to implement solutions and improve processes.
• Participate in projects to enhance IT support and service delivery.

Skills

IT support

Networking basics

ITSM tools

Windows

macOS

PC hardware

Problem solving

Customer service

Attention to detail

Tools

ServiceNow

Jira

Zendesk

Job description

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers - this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!

Job Description

Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly? CD PROJEKT RED is hiring an IT Technician to join our Vancouver office. In this role, you’ll be a go-to expert ensuring our developers, designers, and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.

Responsibilities

• Provide support to End Users through all available channels to ensure the highest level of service quality.
• Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, software and peripherals.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets using ITSM tools.
• Escalate unresolved issues to higher-level support teams when necessary.
• Develop and maintain knowledge base articles and technical documentation.
• Collaborate with other IT teams to implement and maintain IT solutions.
• Participate in projects to improve IT support processes and service delivery.
• Stay up-to-date with the latest technologies and industry best practices.
• Researching new solutions that will improve our everyday work in the organization.

Qualifications

• Minimum 2 years’ experience in a similar position.
• Basic knowledge of network devices (configuration and administration).
• Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).
• Advanced knowledge of Windows and Apple’s OS.
• In-depth knowledge of a PC's hardware.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Meticulousness in performing given tasks.

Additional Information

The application window for this position will close by 10/31/2026.

This job requires working in Vancouver, BC.

Working mode: in-office in a full-time capacity.

This position is a backfill.

Health & Well-Being

• Company-paid medical healthcare (dental, vision, and mental).
• Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars.
• Paid leave - 26 days of vacation, 10 sick days, & 12 calendar holidays per year.
• RRSP with employer matching.
• Lifestyle Spending Account (LSA) - $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more.
• Menstrual leave - employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network - support for working parents, including childcare benefits, and family-friendly events.
• Flexible working hours.

Perks & Professional Growth

• Trainings, lectures, and courses - internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available.
• A welcome pack filled with goodies - to help you feel right at home once you join the team.

Life in the Office

• Dog-friendly office - bring your pooch with you and look after them while working! There’s always a furry friend or two to meet.
• Truly international working environment - a chance to meet and work with a diverse selection of people from all around the world.
• No dress-code - we like to keep it casual.

Estimated Pay Range

$74,700 - $102,700 CAD annually

At CD PROJEKT RED compensation for our roles in North America are determined based on competitive market data, geographic location, and individual factors tied to business needs. The base pay range is subject to change and may be modified in the future. Final offers are dependent on job-related factors like experience, qualifications, and location.