IT Technician

Title: IT Technician

Start Date: May 2025

Term: Fulltime

Accountable to: IT Manager/Listuguj Education Director

Summary of Function:

IT Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. IT Tech is also responsible for recording problems/solutions within the IT call-tracking system.

Job Duties:

1. IT Technician will report to and assist the IT Manager in any and all IT matters being managed by the IT Manager.
2. Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on.
3. Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
4. Diagnose and resolve minor network issues (e.g. LAN access).
5. Assist Network Specialist by troubleshooting software, hardware, and network issues.
6. Where necessary, assist Network Specialist in installing network interface cards, hubs, switches, network cabling, and so on.
7. Accurately log work orders/IT tickets and resolutions into IT management system software; maintain vigilant maintenance of this process.
8. Prioritize work orders/IT tickets according to severity.
9. Empower employees to find the tools to find IT solutions.
10. Provide training to employees, teaching basic IT skills to minimize unnecessary tickets.
11. Use IT log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs.
12. Assist IT Manager in detecting and identifying opportunities for improved processes, i.e., control and management of processes, through IT automation.
13. Maintain absolutely strict confidentiality of LMG data, information, and intelligence.
14. Additional related duties may be assigned as required.

Requirements:

1. High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.
2. CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred.
3. 3 years of direct work experience in an IT support capacity.
4. Experience with hardware (computers, printers, phones and other applicable hardware).
5. Experience with software (Microsoft Office and other applicable software).
6. Ability to pass a criminal background/Vulnerable Sector check.

Submit Confidential Applications, Resumes and References to:

LMG Human Resources
17 Riverside West,
Listuguj (Quebec) G0C 2R0

LMGJOBS@listuguj.ca

DEADLINE FOR APPLICATION IS CLOSE OF BUSINESS: Wednesday April 30, 2025