IT Technician

Corrosion Service Company Limited; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

An innovative engineering firm in Markham is seeking an IT Technician to maintain IT infrastructure and provide user support. This is a full-time, on-site role requiring collaboration with business partners and a proactive approach to IT support. The ideal candidate will be skilled in troubleshooting various software and hardware issues, ensuring timely resolutions to user requests.

Qualifications

• Proficient in IT infrastructure maintenance and user support.
• Experience with configuring and maintaining computer hardware.
• Ability to troubleshoot software and hardware issues.

Responsibilities

• Maintain IT infrastructure, devices, and software.
• Provide IT support to users at all levels.
• Coordinate requests in IT and ERP solutions.

Skills

IT support

Microsoft Office Suite

ERP Systems

Troubleshooting

Communication

Tools

Service Level Agreements (SLA)

Ticketing software

Job description

Job Details

Description

IT Technician – Build Your Career with an Industry Leader!

Location: Markham, ON

Job type: Full-time, Permanent, and On-site position

Who We Are

Corrosion Service Company Limited (CSCL) has been a pioneer in cathodic protection and corrosion engineering since 1950. As an employee-owned company, our focus is on innovation, sustainability, and putting our people first. We work on some of the world’s most exciting and challenging projects, protecting critical infrastructure while preserving the environment and strengthening the communities we serve.

Responsibilities

The IT Technician is responsible for maintaining the availability of IT infrastructure, devices, and software used within our organization, providing support to users at all levels as requested for IT support. Taking direction from the IT & Business Systems Manager and leadership group, the technician will process requests in our IT and ERP solutions group, coordinating efforts between different business partners to help achieve organizational goals.

• Deliver IT assistance in collaboration with our MSP and business partners to users in resolving computer and application problems by responding to requests in a timely, methodical, and accurate manner.
• Install, configure, and maintain computer images for various hardware platforms while maintaining an up-to-date inventory of all company computers, including contract vendors for service and hardware replacements.
• Support the client’s suite of software, including but not limited to: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), ERP System, Engineering software, and other critical applications.
• Configure, maintain, and troubleshoot application software, desktop operating systems, devices, and peripherals.
• Create, follow up, and resolve tickets using the software ticketing system under Service Level Agreements (SLA).
• Proactively keep users informed; follow up on outstanding issues, escalations, and provide updates on resolutions or timeline changes.
• Determine when to escalate calls to second-level support without jeopardizing overall resolution timelines; work flexible hours as required.
• Manage the setup of audio and visual equipment for meetings.
• Handle ad-hoc requests from the management team.

Ready to Take the Next Step?

(Note: Employment is conditional upon completing satisfactory background checks.)

CSCL is committed to fostering an inclusive and accessible work environment. If you require accommodation during the recruitment process, please let us know.

Thank you for your interest! Only those selected for an interview will be contacted.