IT Technical Analyst

OSCO Construction Group; Saint John; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading company is seeking an IT Technical Analyst to design, implement, and maintain IT solutions. The role involves troubleshooting technical issues, providing user support, and ensuring optimal system performance. Ideal candidates will possess strong analytical and problem-solving skills and a diploma in IT.

Benefits

Health and dental coverage

Life insurance

RRSP and tax-free savings account options

Educational bursaries for employees' children

Health & wellness programming

Celebratory events

Employee sport team sponsorships

Qualifications

• Experience in an IT environment is required.
• Microsoft and/or ITIL Certification preferred.
• Ability to translate business requirements into technical specifications.

Responsibilities

• Analyze business requirements and translate them into technical specifications.
• Design and implement IT systems and applications.
• Troubleshoot and resolve technical issues.

Skills

Analytical skills

Problem-solving skills

Troubleshooting hardware issues

Troubleshooting software issues

Network troubleshooting

Education

Two-year Technical Diploma in Information Technology

Tools

Office 365

Power Shell

Power BI

Azure

Job description

Job Summary

The IT Technical Analyst will be responsible for analyzing, designing, and implementing IT solutions to meet the business needs of the organization. This role involves troubleshooting technical issues, providing support, and ensuring the smooth operation of IT systems. To ensure success as an IT Technical Analyst, the ideal candidate must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations.

Responsibilities

• Analyze business requirements and translate them into technical specifications
• Design, implement, and maintain IT systems and applications
• Troubleshoot and resolve technical issues related to hardware, software, and network
• Collaborate with cross-functional teams to ensure seamless integration of IT solutions
• Provide technical support and training to end-users
• Monitor system performance and ensure optimal functionality
• Document processes, procedures, and system configurations
• Stay updated with the latest technology trends and advancements
• Other duties as assigned

Technical Requirements

• Two-year Technical Diploma focusing within the field of information technology
• Previous experience within an IT environment
• Microsoft and/or ITIL Certification would be considered an asset
• Experience with technical software such as Office 365, Power Shell, Power BI and/or Azure would be considered an asset

Business Requirements

• Strong analytical and problem-solving skills
• Proficiency in troubleshooting hardware, software, and network issues
• Knowledge of IT systems, applications, and network infrastructure
• Experience with system design and implementation
• Ability to translate business requirements into technical specifications
• Strong organizational skills and attention to detail

Cultural Requirements

• Effective communication skills (both written and verbal)
• Solid interpersonal skills with the ability to work both collaboratively and independently

As a member of the OSCO Construction Group, we offer a comprehensive compensation package including health and dental coverage, life insurance, RRSP and tax-free savings account options. Additionally, we offer educational bursaries to children of employees, health & wellness programming, celebratory events and employee sport team sponsorships.

About OSCO

The origins of the OSCO Construction Group go back to 1955 when Ocean Steel & Construction Ltd. was founded in Saint John, New Brunswick. Since that time, the OSCO Construction Group has grown to encompass four main operating sectors: Steel, Concrete, Construction and Corporate. Within these sectors lie an ever-expanding number of companies and divisions, serving a growing market area and employing over one thousand employees.