IT Tech Lead

Appsierra Group; Electoral Area A; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A creative technology firm in Vancouver is seeking an IT Tech Lead to join their team in a hybrid capacity. This hands-on leadership role involves overseeing IT operations, supporting creative teams, and managing infrastructure. The ideal candidate has over 5 years of experience in IT leadership, a relevant degree, and expertise in cloud systems. The firm offers a vibrant work environment with hybrid flexibility and significant growth potential.

Benefits

Hybrid flexibility

Impactful leadership role

Competitive full-time opportunity

Qualifications

• 5+ years in IT operations or tech leadership roles, ideally in creative, digital, or production environments.
• Expertise in cloud infrastructure and enterprise IT systems.
• Hands-on experience with ticketing systems and security frameworks.

Responsibilities

• Lead technical resource for internal IT operations.
• Resolve Tier 2 and Tier 3 support tickets.
• Manage endpoint systems and user accounts.

Skills

Technical Operations

Cloud infrastructure management

Troubleshooting

Communication

Stakeholder management

Education

Bachelor's or Master’s degree in Information Technology, Computer Science

Tools

AWS

Azure

GCP

MDM tools

Job description

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Position: IT Tech Lead
Location: Hybrid role, Downtown Vancouver, BC
Employment Type: Full-Time
Client Industry: Creative Technology / Entertainment

About Collavion

Collavion is a forward-thinking recruitment and talent solutions partner serving diverse sectors including healthcare, finance, AI, gaming, and manufacturing/logistics. We combine creative talent sourcing, data-driven market insights, and personalized service to help organizations build high-performing teams.

We are currently hiring on behalf of one of our creative-tech clients, known for blending art, technology, and innovation in a collaborative environment. To support their growing operational and infrastructure needs, we’re looking for a full-time IT Tech Lead to join their Vancouver-based team in a hybrid capacity.

Position Overview:

As the IT Tech Lead, you’ll take on a hybrid role that combines leadership, systems support, security oversight, and technical collaboration with cross-functional teams. This is a non-traditional role where you’ll handle everything from resolving support tickets to onboarding new creative staff, building machines, and supporting infrastructure and security efforts.

This opportunity is ideal for a versatile, hands-on leader who thrives in a creative, tech-driven environment and enjoys working closely with both technical and non-technical stakeholders.

Key Responsibilities:

Technical Operations, Support & Security, Creative Enablement, Infrastructure Oversight

• Act as the lead technical resource for internal IT operations, reporting directly to client-side leadership

• Resolve Tier 2 system administration and Tier 3 infrastructure/security support tickets

• Manage endpoint systems, user accounts, security protocols, and access controls across Windows/macOS environments

• Build, configure, and deploy machines for onboarding new hires, especially artists, designers, and engineers

• Partner with creative and technical teams to support proof-of-concept builds and toolset testing

• Maintain cloud environments (AWS, Azure, or GCP) including IAM, backups, monitoring, and compliance

• Monitor network health, performance, and endpoint protection systems

• Own IT documentation, asset inventory, procurement, and vendor relationships

• Assist with broader IT strategy, policy development, and scaling internal systems

• Mentor junior IT or support team members as needed

Preferred Qualifications:

• Bachelor's or Master’s degree in Information Technology, Computer Science, or a related field

• 5+ years in IT operations or tech leadership roles, ideally in creative, digital, or production environments

• Expertise in cloud infrastructure, endpoint management, and enterprise IT systems

• Familiarity with creative production environments, pipelines, and POC development

• Hands-on experience with ticketing systems, MDM tools, and security frameworks

• Strong troubleshooting, communication, and stakeholder management skills

• Comfortable balancing long-term strategy with immediate hands-on tasks

• Must be located in Vancouver and available for hybrid work from the client’s downtown office

Why This Role?

• Join a highly creative, tech-forward organization through Collavion

• Hybrid flexibility with a vibrant downtown Vancouver team

• Hands-on leadership role with variety and real impact

• Support high-performing creative and technical teams in a fast-evolving environment

• Competitive full-time opportunity with long-term potential

Ready to wear multiple hats and lead with impact?
Submit your resume and a brief note about your technical leadership experience to [e-mail] or apply via our careers page.

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