IT Team Lead

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The Abbotsford School District is located on the traditional and unceded territory of the Semá:th First Nation and Mathxwí First Nation. With this, we respect the longstanding relationships that Indigenous Nations have to this land, as they are the original caretakers.

Why the Abbotsford School District?
Working in public education is both challenging and rewarding, but at the Abbotsford School District we truly believe that every one of our employees has the opportunity to help children learn, grow, and succeed. Every day, in every classroom and office at Abbotsford School District, our employees provide a world-class, innovative educational experience for over 19,000 students. We provide a workplace that fosters creativity, inspires excellence, and challenges everyone to embrace growth.

Position Summary
Under the direction of the Director of Technology/IT Managers, the incumbent is responsible for the provision of end-user computer software support to schools and district staff. The incumbent will be an active member of the Information Technology team and will also assist with hardware and software troubleshooting for resolution, tracking of all calls received for follow-up reporting and may deliver basic training sessions. The work involves the performance of a variety of technical tasks under limited supervision and may involve adapting established policies and procedures. Sound judgment is required in handling new assignments and determining new work methods with new and/or unusual problems referred to the Director of Technology or designate. Work is periodically reviewed for quality of service provided and adherence to established standards of performance.

Specific Accountabilities

• Supervising and distributing work orders to Field Tech staff, transferring technical knowledge to them
• Offering advice and ensuring basic functionality including password management, user management, basic backup administration
• Participating in script development and updates
• Developing, updating and supporting desktop imaging, deployment, maintenance and troubleshooting for all OS platforms
• Troubleshooting of various hardware devices, and software
• Importing and exporting user/group/computer accounts
• Testing and piloting new server OS in single and mixed environments
• Assisting in computer hardware and software upgrades and installation including ensuring the maintenance and upkeep of inventory and reporting variances from School District lists
• Analyzing and troubleshooting user hardware and software, minor network problems, identifying major problems and referring reoccurring, ongoing and highly complex problems to the appropriate channels for resolution
• Providing support and administration of Active Directory and/or Azure AD object-based management, including GPO’s backup, migration and restoration of all Directories
• Providing support and administration of local security to login access, file system access, Microsoft 365 security and access to local resources
• Assisting and liaising with software companies regarding problem resolution and clarification of upgrades
• Receiving telephone inquiries and e-mails from District employees and maintaining a detailed log of the nature and follow-up the inquiry
• Maintaining a working knowledge of district operational/personnel policies related to the position
• Maintaining confidentiality in all matters pertaining to the district and its operation
• Actively participating and aiding all areas of the Information Technology team; working on committees as required and offering input in all matters concerning operations
• Performing all other such duties as may be assigned by the Director of Technology or designate.

Qualifications, Knowledge, Skills, And Abilities
Successful applicants will have Grade 12 supplemented by completion of a recognized post-secondary computer technology two-year diploma or equivalent. A current Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certification is required along with a minimum of two years Microsoft 365 administration work experience. The incumbent will also have:

• Considerable experience with various types of modern IT related equipment and platforms
• Proven understanding of networking (wired/wireless) methods, protocols and hardware (e.g. 802.x, TCP/IP, etc.)
• Proven understanding of general security access, server to server replication and networking trusts
• Proven troubleshooting experience and an aptitude for timely problem solving, analysis and resolution
• Develops and maintains Microsoft Endpoint Manager (Intune) policies, enrollment procedures, software packaging and deployment
• Working knowledge of all District server and workstation operating systems
• Working knowledge of proper safety practices and the demonstrated ability to work in a manner that recognizes personal safety and the safety of others
• Proven ability to express ideas effectively both orally and in writing with the ability to explain instructions or information clearly to others
• Proven ability to maintain positive interpersonal and communication skills with the demonstrated ability to contribute to an environment which promotes teamwork and customer service excellence
• Proven ability to work in an efficient manner, plan, estimate and organize personal workload, work under pressure and see assignments through to completion
• Proven ability to perform physical activities such as lifting, pushing, pulling and moving materials, equipment and supplies including significant levels of manual dexterity for the purpose of operating keyboards, mouse, hand/power tools and handling computer components
• Proven ability to make sound decisions in accordance with established policies and procedures
• Ensures adherence to, and assists with the development, documentation, and maintenance of department processes and procedures
• A valid BC driver’s license

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Education