IT Systems Support/Asset Management/Bilingual

Motion Recruitment Partners LLC; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a vital team as an IT System Support Analyst in Mississauga, providing first-level support for a diverse range of clients. You'll manage ticket queues, assist in asset management, and ensure a seamless customer experience. This role demands strong bilingual communication skills and technical proficiency for success.

Benefits

Statutory Vacation

Holiday Pay

Qualifications

• Bilingual in French and English.
• 2-4 years experience in PC support.
• A+ Certification preferred.

Responsibilities

• Provide first-level support and problem resolution.
• Manage asset logistics including shipping.
• Monitor network performance and compliance.

Skills

Customer Service

Analytical Skills

Troubleshooting

Attention to Detail

Education

High School Diploma

College Degree

Tools

Microsoft Office

Ticketing Systems

Job description

Open to working onsite in Mississauga? Join an organization that plays a critical role in helping clients across a broad range of industries including manufacturing, energy, automotive, and construction. We're seeking an IT System Support Analyst for an onsite contract opportunity. To be considered, you need to be bilingual in French/English.

In this contract role, you will work the ticket queue and answer incoming calls, with the potential to create and update reports as well as handle the shipping and receiving of assets in the region. This role offers the chance to contribute to delivering reliable support and solutions to end-users.

Contract Duration: 6 months +

Required Skills & Experience

• High School diploma or equivalent, college degree preferred.
• 2-4 years' experience installing, configuring, and resolving complex PC support issues.
• Strong customer service skills and good verbal communication skills.
• Good working knowledge of Microsoft Office applications.
• Strong analytical and troubleshooting skills.
• Previous ticketing system experience is a plus.
• Strong attention to detail.
• A+ certification and good written skills.

What You Will Be Doing

Daily Responsibilities

• Provide first-level support and problem resolution for internal and external customers; act as the point of contact for system-related problems; set up and configure branch and desktop printers; monitor the wide area network.
• Provide excellent customer service.
• Asset management, including shipping and tracking equipment.
• Complete time-critical assignments on time to meet company goals and customer deadlines.
• Be prepared to be on-call during nights or weekends and work shifts as required.
• Enter all work into the ticketing system.
• Comply with all company policies and procedures.
• Complete tasks assigned by the System Support Manager.
• Install and configure replacement PCs and peripherals.
• Perform physical duties related to PC deployments and repairs, including crawling under desks, packing/unpacking PCs, and shipping hardware.
• Provide level 2 support for PCs, printers, scanners, aircards, and PDA devices.
• Assist the LAN/Server department with research and evaluation of current and new PC products and technical information.
• Ensure compliance with company's performance standards, recognizing long-term growth investments.
• Recommend products as required and in accordance with policies.

The Offer

You will receive the following benefits:

• Statutory Vacation
• Holiday Pay