IT Systems Support / Asset Management / Bilingual

Motion Recruitment; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading organization is looking for a bilingual IT System Support Analyst for a 6-month contract in St-Laurent. The role involves providing technical support, configuring hardware, and ensuring the efficient operation of IT systems. Candidates should have a strong background in PC support and excellent customer service skills.

Benefits

Statutory Vacation

Holiday Pay

Qualifications

• 2-4 years' experience in PC support.
• Bilingual in French/English required.
• Strong verbal communication skills.

Responsibilities

• Provide first-level support and problem resolution.
• Install and configure PCs and peripherals.
• Monitor the wide area network.

Skills

Customer service

Analytical skills

Troubleshooting

Attention to detail

Education

High School diploma or equivalent

College degree (preferred)

A+ certification

Tools

Microsoft Office

Ticketing system

Job description

Open to working onsite in St-Laurent? Join an organization that plays a critical role in helping clients across a broad range of industries including manufacturing, energy, automotive, and construction. We're seeking an IT System Support Analyst for an onsite contract opportunity. To be considered, you need to be bilingual in French / English.

In this contract role, you will work the ticket queue, answer incoming calls, and have the potential to create and update reports as well as handle the shipping and receiving of assets in the region. This role offers the chance to contribute to delivering reliable support and solutions to end-users.

Contract Duration : 6 months +

Required Skills & Experience

• High School diploma or equivalent; college degree preferred.
• 2-4 years' experience installing, configuring, and resolving complex PC support issues.
• Strong customer service skills and good verbal communication skills.
• Good working knowledge of Microsoft Office applications.
• Strong analytical and troubleshooting skills.
• Previous ticketing system experience is a plus.
• Strong attention to detail.
• A+ certification and good written skills.

What You Will Be Doing

Daily Responsibilities

• Provide first-level support and problem resolution for internal and external customers; be the point of contact for system-related problems.
• Set up and configure branch and desktop printers.
• Monitor the wide area network.
• Complete time-critical assignments on time to meet company goals and customer deadlines.
• Be prepared to be on-call during nights or weekends and work weekend and night shifts if required.
• Enter all work into the ticketing system.
• Comply with all company policies and procedures.
• Complete tasks assigned by the System Support Manager.
• Install and configure replacement PCs and peripherals.
• Perform physical duties related to PC deployments and repairs, including crawling under desks and shipping hardware.
• Provide level 2 support for PCs, printers, scanners, aircards, and PDA devices.
• Assist the LAN / Server department with research and evaluation of current and new PC products and technical information.
• Ensure compliance with company's performance standards, recognizing investment for long-term growth.
• Recommend products as required and in accordance with policies.

The Offer

You will receive the following benefits :

• Statutory Vacation
• Holiday Pay

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