IT & Systems Lead

Jaide Health; Oakville; On-site; CAD 90,000 - 110,000; Full time

Job summary

Vital Biosciences Inc. is seeking a hands-on IT generalist in Oakville, Ontario, to own day-to-day IT support across Windows, macOS, Linux, and cloud services.

You will manage endpoints, identity, security, networking, and vendor relationships in a growing, regulated environment including R&D and manufacturing. This onsite role offers CAD 90,000–110,000 annually, with compensation based on experience and certifications.

Qualifications

• 5+ years progressive IT experience with ownership of core infrastructure.
• Strong Windows and macOS expertise; Linux familiarity a plus.
• Solid networking knowledge of Wi-Fi, VPN, switches, VLANs.
• Proficient with MDM and asset management tools.
• Ability to diagnose, prioritize, and resolve IT issues independently.
• Communicates clearly with leadership and non-technical stakeholders.

Responsibilities

• Provide responsive IT support across Windows, macOS, and Linux.
• Manage endpoint lifecycle, onboarding/offboarding.
• Manage identity and access across Google Workspace, AWS, and apps.
• Maintain company network, VPNs, switches, Wi‑Fi, and VLANs.
• Support meeting rooms and collaboration tools (Zoom/Teams/Meet).
• Maintain cybersecurity controls and backup systems.
• Own IT ticket queue, prioritize, document, and escalate as needed.
• Maintain IT documentation, SOPs, and network diagrams.
• Manage IT vendors, licensing, renewals, and services.
• Automate repetitive tasks with scripts, APIs, or workflows.
• Build inventory of systems, owners, integrations, and data flows.

Skills

Windows

macOS

Linux familiarity

Networking

MDM

Troubleshooting

Documentation

Vendor mgmt

Tools

Jira/Confluence

Slack

Zoom Rooms

Asset management

Job description

About you:

You’re a hands‑on IT generalist who enjoys being the go‑to person for technology and solving problems across a broad environment. You have a strong background in systems administration, infrastructure, networking, and end‑user support, and you’re comfortable working directly with employees, systems, and vendors.

You stay calm when troubleshooting and communicate clearly with both technical and non‑technical stakeholders and can translate technical risks, limitations, and investment decisions into practical business terms.

You’re comfortable being Vital Bio’s main IT person, while helping us build a more scalable IT function as the company grows. You don’t need to have seen every technology or solved every possible problem before, but you should have strong technical fundamentals, good judgment, and the ability to learn quickly.

You’re excited by the opportunity to support a mix of corporate, R&D, laboratory, and manufacturing environments, and to help shape how IT, infrastructure, security, and support evolve over time.

What you’ll do:

• Provide responsive, practical IT support across the organization, covering hardware, software, account, application, and connectivity issues across Windows, macOS, and Linux environments.
• Manage the endpoint lifecycle, including provisioning, configuring, maintaining, and retiring laptops and workstations through our device management platform, as well as supporting employee onboarding and offboarding.
• Manage identity and access across Google Workspace, AWS, and other business applications, including provisioning, deprovisioning, permissions, MFA, and general access hygiene.
• Maintain and troubleshoot the company network, including switches, firewalls, Wi‑Fi, VPNs, VLANs, internet connectivity, and site‑to‑site connections.
• Support meeting rooms, collaboration tools such as Zoom, Teams, and Google Meet, as well as printers, cameras, displays, and other workplace technology.
• Maintain core cybersecurity controls including endpoint protection, encryption, patching, MFA, vulnerability remediation, device compliance, and secure configuration.
• Maintain backup systems and regularly verify that critical systems and data can be restored when needed.
• Own the IT ticket queue and ensure issues are prioritized, tracked, resolved, documented, and escalated appropriately.
• Maintain clear IT documentation, including SOPs, how‑to guides, network diagrams, system information, onboarding and offboarding procedures, and knowledge‑base content.
• Manage day‑to‑day IT vendors, software licensing, renewals, purchasing, telecommunications providers, and service providers.
• Automate repetitive tasks where practical using scripts, MDM policies, APIs, configuration templates, or workflow tools.
• Build a clearer inventory of systems, owners, integrations, dependencies, infrastructure, data flows, and critical technology so changes can be assessed and managed safely.

What you need:

• 5+ years of progressive IT experience, including ownership of core infrastructure and services across an organization. Demonstrated ability to plan and deliver IT projects, manage vendors and budgets, set technical standards, and communicate technology risks and priorities to leadership. Comfortable moving between strategic planning and hands‑on troubleshooting in a growing company.
• Strong expertise managing and troubleshooting Windows and macOS systems; Linux familiarity a plus.
• Solid understanding of networking fundamentals, Wi‑Fi/LAN/VPN, and rack‑mounted switch/AP installations.
• Proficient with MDM suites and asset management tools, including device provisioning and remote wiping.
• Demonstrated ability to independently diagnose, prioritize, and resolve IT issues, providing customer‑first service and documentation.
• Skilled communicator with an approachable, professional style.

Bonus points for:

• Track record in regulated industries such as medical devices, diagnostics, or biotechnology.
• Familiarity with lab/manufacturing IT, including isolated networks, instrument PCs, VLAN segregation, and OT/IoT devices.
• Certifications (CompTIA, Cisco, Microsoft, cloud platforms) and support for compliance and audit processes.
• Experience implementing automation, monitoring, and ticketing systems.
• Experience creating process documentation and user training content.
• Scripting skills (Bash, PowerShell, Python) for automation.
• Experience with Jira/Confluence, Slack, Zoom Rooms, and asset‑management platforms.

Why Join Us?

At Vital Bio, you will:

• Directly enable groundbreaking diagnostics and scientific innovation by supporting our multidisciplinary teams.
• Be a trusted technical resource and advocate for best IT practices in a collaborative, agile culture.
• Grow professionally through hands‑on projects, best‑in‑class technology, and meaningful cross‑functional work.
• Help shape the future of healthcare and technology with a company committed to excellence.

The salary range for this position is $90,000-$110,000 annually. Compensation will be determined based on the individual’s demonstrated experience, education, training, relevant certifications or licensure, and other applicable business and organizational factors.

This role is a current, onsite vacancy.

About Vital

Vital is revolutionizing point‑of‑care diagnostics with our VitalOne platform, delivering real‑time care wherever patients are. Our mission is to democratize health technology, making healthcare more accessible and proactive.

Our global team of experts spans chemistry, software, engineering, and microfluidics. We thrive on change, operate on trust, and value diverse perspectives. Our growth‑minded culture empowers front‑line decision‑making and fosters impactful work.

We seek tenacious, bold individuals ready to transform healthcare. At Vital, your talent will make a difference as we work to ensure everyone has access to care when and where they need it.

Vital Biosciences Inc. is an equal opportunity employer and values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation in order to participate in our hiring process, please contact us to make your needs known in advance