IT & Systems Lead

Darkhorse Emergency; Edmonton; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A SaaS company specializing in public safety solutions is seeking an IT & Systems Lead in Edmonton. This role involves managing a Mac-first infrastructure, providing outstanding customer service, and ensuring system security compliance. The ideal candidate has 3-5 years of IT administration experience, strong macOS skills, and a proactive approach to problem-solving. A competitive salary between CAD 80k-100k is offered, alongside hybrid working conditions.

Benefits

Competitive salary

Comprehensive group benefits

Flexible working conditions

Profit-sharing program

Qualifications

• 3-5 years of hands-on IT systems administration experience required.
• Experience managing IT for 25-100 employee organizations.
• Strong troubleshooting skills and a systematic approach.

Responsibilities

• Be the go-to person for all IT and systems needs across the company.
• Manage complete employee lifecycle: equipment procurement, account provisioning.
• Support Windows machines and prepare for future Linux environments.

Skills

Mac-based environments

Customer service

Problem-solving

IT systems administration

Tools

MDM

M365

VPN technologies

Job description

Join to apply for the IT & Systems Lead role at Darkhorse Emergency

Join to apply for the IT & Systems Lead role at Darkhorse Emergency

What we do

Darkhorse Analytics is an Edmonton-based consulting firm specializing in predictive analytics and data visualization. Our visualization team is internationally recognized for building custom interactive visualizations with a focus on impact and clarity. But our company first began with Darkhorse Emergency.

Darkhorse Emergency provides software and custom analytics for fire, EMS and police services to make data-driven decisions and better serve their communities. What began as a loose collection of Excel spreadsheets and Ph.D. thesis Matlab code has evolved into an ecosystem of database-driven web apps and best practices. We are now a fast-growing SaaS company working with clients to provide them with bespoke software and advisory services.

Darkhorse exists for two purposes : to create an impact on our clients and the community we live in, and to grow our team members. Whether you stay with us for a year or your entire career, you leave us better than you arrived, and you will make a difference here. We can't wait to see what you'll achieve.

What you'll be doing

We're looking for a resourceful, proactive, and trustworthy IT & Systems Lead, our first dedicated IT hire, to take ownership of our well-established technology environment. Over the past decade, we've built a solid foundation with modern, best-in-class tools that our team loves using, and we need someone who gets excited about maintaining and evolving a leading-edge tech stack. This is a hands-on, high-impact role ideal for someone who thrives on autonomy, enjoys helping others, and knows the ins and outs of a Mac-based environment.

You'll inherit a mature, well-functioning IT infrastructure and be responsible for maintaining its excellence while scaling it for growth. You'll support the entire organization, from basic troubleshooting to long-term infrastructure planning. Think Tier 1 through Tier 3, systems architecture, security, device management, vendor selection—the full stack. If you love wearing many hats, solving problems proactively, and evolving an already strong tech foundation, we want to meet you.

This role requires exceptional integrity and judgment. You'll be entrusted with significant responsibility across our technology systems, and we need someone who understands the importance of that trust. Your ultimate goal? Build on what's working to create systems so intuitive and reliable that technology becomes invisible—everything just works, and people can focus on their mission.

Key Responsibilities :

People & Support

• Be the go-to person for all IT and systems needs across the company with outstanding customer service
• Approach every support request with patience, empathy, and genuine commitment to helping staff succeed
• Provide full-spectrum support : hardware, software, networking, security, and onboarding
• Manage complete employee lifecycle : equipment procurement, account provisioning, offboarding
• Build strong relationships across all teams to understand and proactively address technology needs

Infrastructure & Systems

Own our Mac-first infrastructure with appropriate MDM and device management solutions

Support Windows machines and prepare for future Linux environments

Manage identity and access management across our modern SaaS stack

Oversee our portfolio of collaboration and productivity tools

Ensure 99.9% uptime for critical business systems

Security & Compliance

Monitor and maintain security through compliance automation platforms

Lead SOC 2 Type II compliance efforts across all managed devices

Implement and maintain data backup, disaster recovery, and business continuity plans

Coordinate access reviews and maintain the principle of least privilege

Handle technical vendor relationships and licensing management

Strategic Development

Evaluate and implement tools and systems that scale with the company

Lead technology migration and transformation projects as we evolve our tool stack

Manage complex technical transitions while maintaining business continuity

Develop and document IT processes, best practices, and self-service resources

Design and implement IT ticketing and workflow

Partner with teams to improve workflows, reduce friction, and increase security

Stay current with emerging technologies, particularly AI integrations in business tools

What we look for…

Must-Haves :

3-5 years of hands-on IT systems administration experience

Deep experience in Mac-based environments with strong macOS administration skills

Experience managing IT for 25-100 employee organizations

Proven track record providing Tier 1-3 support and systems administration

Experience with MDM, identity management, and cloud-based tools

Strong troubleshooting skills and a systematic approach to problem-solving

Exceptional customer service mindset — you genuinely enjoy helping others succeed

High integrity, sound judgment, and ability to handle sensitive access responsibly

Self-directed work style with minimal oversight needed

Located in Edmonton or willing to relocate (hybrid role with regular office presence)

Technical Skills :

Apple ecosystem : macOS administration, MDM, device management

Microsoft technologies : M365, Windows administration

Identity & access management, SSO implementations

Security tools : compliance platforms, password managers, VPN technologies

SaaS administration across productivity, development, and collaboration platforms

Basic networking and infrastructure knowledge

Nice to Have :

Exposure to security frameworks (SOC 2, ISO, etc.)

Scripting abilities (Bash, Python, PowerShell)

Familiarity with AI implementations in business software

Industry certifications relevant to modern SaaS environments

Experience supporting software development teams and their toolchains

What we offer….

Competitive salaries, our range for this role is between 80k-100k, dependent on your level of experience

Comprehensive group benefits

Profit-sharing program

Flexible working conditions

Hybrid workplace (flexible in-office and work-from-home)

A generous time-off policy

The ability to make an impact and do work that matters

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Public Safety

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