IT System Administrator

Dayforce HCM, Inc.; Mississauga; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Health Spending Account

Pension contributions (6% match)

Parental leave top-up

Generous vacation & personal days

Job summary

World Vision Canada is seeking an IT System Administrator to join the Technology Services team in Mississauga. The role is hybrid, largely remote with roughly 20% in-office time, and supports on-premises and Azure/M365 environments.

The ideal candidate has 5+ years in IT administration, strong background in hybrid identity, virtualization, SAN/storage, and cloud services, with SAFe experience. PCI DSS familiarity is a plus.

Qualifications

• Bachelor or equivalent in Computer Science/IT.
• 5+ years of IT admin experience.
• Experience with hybrid identity, AD/Entra ID, Windows Server, Exchange and Microsoft 365.
• Endpoint management with Intune, Autopilot, GPO.
• VMware/Azure; SAN/cloud storage; backup and DR.

Responsibilities

• Manage and support hybrid identity across AD/Entra ID and Exchange hybrid environments.
• Administer endpoint management systems including Intune and Entra ID device management.
• Manage VMware/Azure virtual server environments; install, configure, maintain.
• Oversee SAN and cloud storage, backups, and disaster recovery testing.
• Support cybersecurity tooling: Defender XDR, Darktrace, Purview, MFA, patching.
• Administer network and perimeter infrastructure (FortiGate, Meraki, SSL-VPN).
• Support cloud apps (Microsoft 365, OneDrive, SharePoint, Teams).
• Maintain system documentation and implement IT policies.

Skills

Hybrid identity (AD/Entra ID)

Active Directory

Microsoft Entra ID

Microsoft 365

VMware/Azure

SAN / cloud storage

Security tooling

Education

BSc in Computer Science or IT

Tools

FortiGate

Meraki

Microsoft Defender XDR

Job description

Position: IT System Administrator

Reports to: Manager, Technology Services

Position Term: Full Time Permanent

Primary Location: Mississauga, Ontario, Canada

Workplace Type: Hybrid

Job Purpose

We areseekingan experienced and motivated IT System Administrator to join our team. The ideal candidate will have a strong background in hybrid identity (Active Directory and Microsoft Entra ID), Microsoft 365, endpoint management, virtual machines, storage area networks (SAN), enterprise networking and security, and cloud services, with experience in the Scaled Agile Framework (SAFe).

The IT System Administrator, Technology Services is an integral member of the Technology Services team andis responsible forthe technical operations of key World Vision Canada IT systems, spanning on-premises infrastructure and Microsoft 365 / Azure cloud services.

A problem-solver at their core, they will work directly with other functional areas tomaintainandoptimizethe integrations of the ecosystem and the data that passes from one system to another.

As an IT System Administrator, you will ensure the smooth, secure, and efficient operation of our organization's IT infrastructure while achieving key performance metrics.

This is a hybrid role,largely remote, requiring approximately 20% of time spent in office. The ideal candidate is located in the GTA.

Responsibilities

• Manage and support hybrid identity across Active Directory and Microsoft Entra ID, Windows Server 2016-2022 environments, and Exchange 2016 / Exchange Online in a hybrid configuration.
• Administer and support endpoint management systems, including Microsoft Intune, Entra ID device management, Autopilot, and Group Policy.
• Manage andmaintainvirtual server environments (VMware and Azure), including installation, configuration, and maintenance.
• Manage,monitor, and optimize performance of storage area networks (SAN) and cloud storage.Maintain backups and disaster recovery systems, including regular recovery validation testing.
• Assistwith theday over dayoperations ofthe organization's cybersecurity tooling, including Microsoft Defender XDR (EDR), Darktrace, Microsoft Purview, conditional access, MFA, and patching.
• Administer network and perimeter infrastructure, including FortiGate firewalls, FortiClient EMS, SSL-VPN with SAML/Entra SSO, and Cisco Meraki switching and wireless.
• Provide support and administration for cloud applications, including Microsoft 365, email, OneDrive, SharePoint, and Teams.
• Provide support for corporate applications, including installation, maintenance, and troubleshooting.
• Maintain the security and integrity of the organization's IT systems and data.
• Ensure compliance with organizational standards and regulations, such as PCI DSS.
• Collaborate with other teams tooptimizeand improve the efficiency of systems and applications, using the Scaled Agile Framework (SAFe) as a guide.
• Stayup-to-datewith emerging technologies and recommend solutions that align with the organization's goals andobjectives.
• Track and report on key system performance metrics, including uptime, response time, and customer satisfaction.
• Support projects tooptimizecurrent system processes to scale for growth, efficiency, and automation.
• Update andmaintainsystem architecture diagrams and documentation. Develop and implement IT policies and procedures.
• Equip Tier 1 and Tier 2 support staff with the informationrequiredto handle entry-level system tickets.
• Deploy production updates during scheduled maintenance windows,largely after-hours. Updates include, but are not limited to, .NET (IIS), CRM, AD schema updates, andfirewall/network changes.
• Collaborate with other teams and vendors to ensure World Vision Canada's standards are being met.
• Cross-train, guide, and equip other members of the Technology Services team to ensure organizational stability and flexibility.
• Provide after-hourssupportin the event ofan outage of any of WVC's critical systems,or forproject-based work, deployments, or maintenance to WVC's infrastructure.

Qualifications

• BSc in Computer Science, Information Technology, or a related field, or equivalent in training and experience.
• 5 years' work experience in an IT administrative capacity.
• Experience working with:
  • Active Directory and Microsoft Entra ID (hybrid identity), and Windows Server
  • Exchange and Microsoft 365
  • Endpoint management (Microsoft Intune)
  • Virtual machines (VMware and Azure)
  • SAN solutions and/or cloud storage, and backup / disaster recovery
• Strong communication(written & verbal) and interpersonal skills.
• Experience in a PCI DSS-scoped environment and familiarity with Defender XDR, Darktrace, or Purview is an asset.

Why Consider Us?

Our competitive compensation & benefits include:

• Health Spending Account
• Up to 6% matched pension contributions
• Parental leave top-up
• Generous paid vacation, sick days, wellness and personal days
• Office closed extra days before long weekends (6x/year)

• World Vision Canada has consistently been awarded Canada and GTA top employer awards.
• We are Canada's largest development, relief, and advocacy non-profit organization.

This is a current vacancy that we are actively recruiting for. The salary range represents the expected compensation for this role and is provided in accordance with Ontario's pay transparency requirements under the Employment Standards Act.

Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate's background and demonstrated capabilities.

#LI-Hybrid