IT Support Technician | On-site BC | $90-100K + Benefits

White Bay; Vancouver; On-site; CAD 90,000 - 100,000; Full time

Job summary

A leading technology services provider is seeking an experienced IT Support Technician in Vancouver. The ideal candidate will troubleshoot complex IT issues, manage cloud infrastructures, and mentor junior staff in a fast-paced, collaborative environment. This full-time role emphasizes technical expertise and strong communication skills.

Qualifications

• Minimum 5 years enterprise IT support experience.
• Deep knowledge of virtualization technologies.
• Advanced expertise in Azure and AWS.

Responsibilities

• Act as the senior escalation point for complex IT issues.
• Manage and support cloud infrastructure (Azure, AWS).
• Conduct performance tuning and system optimization.

Skills

Troubleshooting

Cloud Management

Networking

Documentation

Communication

Job description

Join to apply for the IT Support Technician | On-site BC | $90-100K + Benefits role at White Bay

Join to apply for the IT Support Technician | On-site BC | $90-100K + Benefits role at White Bay

This range is provided by White Bay. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$90,000.00 / yr - CA$100,000.00 / yr

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The Company

This established and forward-thinking technology services provider has built a reputation for delivering enterprise-grade IT solutions to a diverse and growing client base across the Lower Mainland. With a strong focus on innovation, service excellence, and technical rigour, this Vancouver-based team is known for providing reliable infrastructure support, expert guidance, and long-term digital transformation strategies to a wide range of industries. Their culture emphasizes teamwork, knowledge-sharing, and a deep commitment to client success.

The Role

This position is ideal for a seasoned IT Support Technician who thrives in complex technical environments. As the highest point of technical escalation, the successful candidate will play a critical role in resolving sophisticated infrastructure issues, scoping advanced IT projects, and contributing to architectural decisions. This role offers the opportunity to lead initiatives, mentor junior staff, and work closely with senior leadership on strategic IT planning. The environment is fast-paced and collaborative, requiring a blend of technical expertise, communication skills, and professional integrity.

Responsibilities

• Act as the senior escalation point for critical, complex IT support issues
• Troubleshoot and resolve advanced problems across enterprise systems and networks
• Manage and support cloud infrastructure (Azure, AWS, hybrid environments)
• Assist with project scoping, solution design, and system architecture planning
• Lead disaster recovery and business continuity efforts
• Conduct performance tuning and system optimization
• Create and maintain comprehensive documentation and knowledge base articles
• Mentor more junior technicians and lead post-incident reviews
• Participate in a rotating 24 / 7 on-call schedule for emergencies

Requirements

• Minimum 5 years of enterprise IT support experience, with 3+ years at a specialist level
• Deep knowledge of virtualization (Hyper-V, VMware, Citrix)
• Advanced expertise in Azure, AWS, and hybrid cloud solutions
• Strong command of Windows Server environments and Active Directory
• Solid networking skills (VPN, routing, switching, firewalls)
• Experience with SAN / NAS storage, backup, and disaster recovery solutions
• Proficiency in PowerShell (Python or other scripting languages an asset)
• Excellent analytical, documentation, and communication skills

Bonus Assets

• Microsoft, VMware, or Cisco certifications
• Familiarity with ITIL and enterprise security frameworks
• Experience with system monitoring and automation tools

This is an exciting opportunity to join a respected and growing technology partner that values innovation, professional development, and technical leadership. Qualified candidates who are ready to make a meaningful impact in a high-performing IT team are encouraged to app

welcometowhitebay #sineadbuckley

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

IT Services and IT Consulting

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