IT SUPPORT TECHNICIAN, LEVEL 3

La Vie en Rose Inc.; Montreal; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

50% discount on all products

Flexible hours

Opportunities for advancement within 1

Being part of a family-owned business…

Performance bonuses (in-store sales or

Recognition program for years of se r"

Innovation program to encourage idea分享

Referral bonus

Dayforce Wallet (pay on demand: you’ll

Job summary

La Vie en Rose Inc. in Montreal is seeking a Level 3 IT Technician to support the Level 2 team and ensure a strong technical link with internal and external departments.

Under the supervision of the Technical Support Manager, you will manage IT infrastructure, document IT service operations, and drive automation to improve processes. This role offers permanent, full-time employment in a dynamic retail tech environment.

Qualifications

• Two years of experience as a Level 3 technician.
• Seven years of experience in IT, ideally in Retail.
• Strong analytical skills.
• Ability to manage multiple short, medium and long-term projects simultaneously.
• Strong knowledge of wired and wireless network infrastructure (router, AP, firewall, DHCP, DNS, VPN, VLAN, VOIP).
• Proficiency with Windows operating systems and Office and Microsoft 365 suites.
• Knowledge of ServiceNOW and Manage Engine tools (an asset).

Responsibilities

• Support the Level 2 team during major incidents or problems.
• Manage and create documentation related to IT service operations processes.
• Manage and maintain the IT infrastructure, both hardware and software.
• Act as the bridge between Levels 1 and 2 and the system administration and application development teams.
• Oversee and automate IT processes.
• Maintain an overview of various projects and requests and manage priorities according to service agreements.
• Diagnose high-level technical issues.
• Ensure the application and adherence to La Vie en Rose procedures.
• Identify opportunities for improvement and automation.
• Ensure follow-ups and transparent communication within the teams.
• Stay informed of technological advancements and industry best practices.
• Promote the use and application of IT performance indicators (KPIs).
• Perform any other related duties.

Skills

Stress management

Communication

Attention to detail

Project management

Windows OS & Office 365

Networking (DHCP DNS VPN VLAN VOIP)

Imaging & automation

Tools

ServiceNOW

ManageEngine

Windows Server

Office 365

Job description

Exclusive job perks:

• 50% discount on all products
• Flexible hours
• Opportunities for advancement within the company
• Being part of a family-owned business committed to the community
• Performance bonuses (in-store sales or management position)
• Recognition program for years of service
• Innovation program to encourage idea sharing
• Referral bonus
• Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends)

For full-time employees:

• Group insurance plan
• Three (3) to five (5) paid personal days (depending on the position)
• Minimum of 2% employer contribution to your RRSP

Join a diverse and talented team

For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.

We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores).

Purpose of the role

Under the supervision of the Technical Support Manager, the Level 3 IT Technician will be responsible for supporting colleagues on the Level 2 team and ensuring the technical link with other internal and external departments.

Key responsibilities

• Support the Level 2 team during major incidents or problems.
• Manage and create documentation related to IT service operations processes.
• Manage and maintain the IT infrastructure, both hardware and software.
• Act as the bridge between Levels 1 and 2 and the system administration and application development teams.
• Oversee and automate IT processes.
• Maintain an overview of various projects and requests and manage priorities according to service agreements.
• Diagnose high-level technical issues.
• Ensure the application and adherence to La Vie en Rose procedures.
• Identify opportunities for improvement and automation.
• Ensure follow-ups and transparent communication within the teams.
• Stay informed of technological advancements and industry best practices.
• Promote the use and application of IT performance indicators (KPIs).
• Perform any other related duties.

Your profile

• Stress management and prioritization: You stay calm even in tense moments and you juggle priorities like a pro. Challenges are opportunities for you to shine and find effective solutions.
• Communication and teamwork: Your ability to communicate clearly and listen actively makes you an exceptional team partner. Your enthusiasm and collaborative spirit enrich every project.
• Enjoyment of a fast-paced environment: You feel at ease in a dynamic and fast-moving environment, where you can use your adaptability and maintain strong performance.
• Attention to detail and listening: Your attention to detail is impressive and you are always attentive, ready to understand needs and expectations to deliver high-quality work.
• Positive and dynamic attitude: Your contagious energy and motivation turn every challenge into an exciting opportunity. You approach each task with a smile and a proactive mindset.

Requirements

• Two years of experience as a Level 3 technician.
• Seven years of experience in IT, ideally in Retail.
• Excellent analytical skills.
• Ability to manage multiple short, medium and long-term projects simultaneously.
• Strong knowledge of wired and wireless network infrastructure (router, AP, firewall, DHCP, DNS, VPN, VLAN, VOIP).
• Proficiency with Windows operating systems and Office and Microsoft 365 suites.
• Strong understanding of imaging and automation processes.
• Knowledge of ServiceNOW and Manage Engine tools (an asset).

Permanent, full time

#TI

The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.