IT Support Technician – Level 1

G Mining Services / G Services Miniers; Brossard; On-site; CAD 45,000 - 60,000; Full time

Job summary

G Mining Services, a leader in mining engineering consulting, is seeking an IT Support Technician – Level 1. This role involves providing effective technical support for users and equipment, contributing to the operational efficiency of the company. A dynamic work environment awaits with ample professional development opportunities and a strong focus on employee well-being.

Benefits

Family group insurance paid 100% by G Mining

Deferred Profit-Sharing Plan (DPSP)

Reimbursement program for sports-related expenses

Training program for professional development

Telemedicine service

Employee and Family Assistance Program (EFAP)

Opportunity to work remotely

Free parking when working in the office

Qualifications

• Two years relevant technical support experience.
• Knowledge of Windows Server and engineering software is an asset.
• Bilingual: English and French; Spanish or Portuguese is a plus.

Responsibilities

• Provide first level technical support to users.
• Diagnose and resolve workstation and peripheral incidents.
• Document actions and maintain equipment logs.

Skills

Customer Service

Communication

Technical Support

Problem Solving

Education

DEC or AEC in IT

Tools

Microsoft Windows 10

Microsoft Office 365

Job description

G Mining Services is a multidisciplinary company which provides professional services in the mining industry for underground and open pit mining projects in precious, base, or industrial metals. G Mining Services is one of the most important mining engineering consulting firms in Quebec and among the leading firms renowned for their international projects.

G Mining Services values its workforce by fostering professional and individual development through unique career opportunities, encouraging collaboration and offering a variety of stimulating challenges, all within a warm, welcoming, safe, and inclusive work environment.

To pursue its development, G Mining Services is looking for a dynamic and motivated individual to fill the position of:

IT Support Technician – Level 1

Job Summary

Reporting to the IT Manager, the IT Support Technician acts as the first point of contact for users with technical needs. The incumbent provides effective, courteous and solution-oriented support for computer equipment, software and access. This role is critical to the day-to-day functioning of internal operations.

Core Responsibilities

• Provide first level technical support to users, both in person and remotely;
• Contribute to the opening and operational set-up of a second G Mining group office;
• Diagnose and resolve workstation, printer, display and other peripheral incidents;
• Install, configure and maintain IT equipment;
• Support users in the use of Microsoft software (Windows 11, Office 365, Teams, etc.);
• Create and manage user accounts in the different systems;
• Document actions and maintain equipment and incident logs;
• Assist with onboarding and IT integration of new employees;
• Work with the IT team to continuously improve internal tools and processes;
• Provide ad hoc support for project deployment at mine sites and in our international offices.
  
  

Requirements

• DEC or AEC in IT;
• Two (2) years relevant technical support experience;
• Very good knowledge of Microsoft Windows 10, 11, Office 365 and common computer hardware;
• Knowledge of Windows Server, engineering and document management software is an asset;
• Hold a valid Passport and be available for occasional site visits abroad;
• Ability to communicate in both English and French, knowledge of Spanish or Portuguese is an asset.
  
  

Abilities

• Strong customer service and communication skills;
• Rigor, autonomy and good organizational skills;
• Analytical and detail oriented;
• Ability to learn quickly in a dynamic, multi-site environment;
• Comfortable working in a multicultural and multilingual environment.
  
  

Additional Information

• The position will be based at the G Mining Services office in Brossard, in the Solar Uniquartier.
• A minimum of 4 days per week is expected in the office
• Possibility to occasionally travel based on candidate availability.
  
  

If you feel ready and willing to be part of a team of experienced professionals, involved in various areas of the mining industry and driven by the desire to succeed in the projects in which they are involved, we offer you a challenge that matches your ambitions.

Benefits Of Being Part Of Our Team

G Mining cares strongly about the well-being of its employees so that they can thrive in all areas of their lives. The company’s family values are reflected across the range of benefits provided to our team members. By joining our team, you will get to enjoy the following benefits:

• Bonus based on the employee’s and the company’s performance because we are committed to rewarding employee contributions.
• Family group insurance paid 100% by G Mining (drugs, paramedical, dental, vision and travel) as it is important to take care of yourself.
• Deferred Profit-Sharing Plan (DPSP) in which we make contributions so you can enjoy the retirement you deserve.
• Social activities to provide employees opportunities to have fun and connect with each other.
• Reimbursement program for sports-related expenses to keep you motivated to adopt healthy lifestyle habits.
• Training program because we value the professional development of our employees.
• Telemedicine service for easier access to a healthcare professional.
• Employee and Family Assistance Program (EFAP) when you need support.
• Opportunity to work remotely to avoid commuting time, and free parking when working in the office.
  
  

We look forward to reading your resume, which you are invited to send here in complete confidentiality to the following email address: [e-mail].

G Mining Services welcomes all submissions and is committed to evaluating them without discriminatory bias. We offer equal employment opportunities to all.

Knowledge of a language other than French is required for this position since G Mining Services’ clients are international and the incumbent will have to communicate with them on a regular basis.

For more information on G Mining Services, please visit www.gmining.com.