IT Support Technician L2

MSP Corp Prairies; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

MSP Corp, a dynamic organization located in Richmond, BC, is searching for a Support Technician L2. In this role, you will provide comprehensive support for servers and workstations while ensuring exceptional customer service. The position includes involvement in after-hours on-call shifts and opportunities for professional growth through diverse challenges and projects within the Microsoft product stack.

Benefits

Benefits package

Dynamic work environment

Opportunities for growth and training

Qualifications

• Minimum of 3 years working for/within an MSP.
• 2-3 years of configuring Microsoft Azure infrastructure.
• 3 years of Microsoft Office 365 system-level administration.

Responsibilities

• Provide server and workstation support for 15-20 clients.
• Manage troubleshooting and infrastructure configurations.
• Monitor network security and respond to threats.

Skills

Customer Service

Troubleshooting

Network Security

Microsoft 365

Microsoft Azure

Communication

Education

AZ-104 Certification

Tools

ConnectWise Manage

ConnectWise Automate

Job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a Support Technician L2 to join our MSP Corp. West team.

About The Role

As a Support Technician L2, you will be responsible for providing server and workstation support, with tasks ranging from end user assistance, break-fix and application issues through to server/virtual machine deployments, networking, cyber-security, Azure infrastructure, and Microsoft 365 services covering practically the entire Microsoft product stack. This role includes an after-hours on-call support-shift rotation monthly which may include occasional planned and emergency after-hours support.

Location: Richmond, BC

Schedule: Monday to Friday, 40 hours per week, 8:00 a.m. – 5:00 p.m.

Work Mode: On site

What You Will Do

• Being able to manage 15-20 clients for tier-2 level support
• Act as a middleman for tier 1 & 2 colleagues by providing expertise and guidance
• Providing excellent customer service skills and the ability to go above and beyond for our clients
• Infrastructure and configuration troubleshooting
• Monitoring network security to detect and respond to potential threats and vulnerabilities
• Be able to take on tasks through the ticketing system and seeing it through to the end
• Ability to handle multiple tasks and juggle multiple clients' needs at one time
• Ability to deliver small projects around the Microsoft product stack e.g. Intune, Defender etc.
• Potential to visit clients on-site as required
• Being a team player and always prepared to help when needed.
• Participate in an on-call rotation to support after-hours and weekend operational needs
  
  

What We Are Looking For

• Minimum of 3 years working for/within an MSP
• 2-3 years of experience with configuring Microsoft Azure infrastructure
• 3 years of Microsoft Office 365 – System-level administration
• Required AZ-104 Certification or equivalent experience
• Able to work independently in a fast-paced environment without constant supervision
• High level of professionalism
• Lifelong learner
• Great communication skills and understanding of business value
• Preferred - Experience with ConnectWise Manage and Connectwise Automate
• Preferred -Networking infrastructure
  
  

Why Work at MSP Corp

• Benefits package.
• Dynamic work environment.
• Opportunities for growth and training.
  
  

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.