IT Support Technician I

Core Laboratories; Calgary; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player in the oil and gas sector is seeking a dedicated entry-level Systems Analyst to provide both in-house and remote support to end users. This role involves troubleshooting a variety of hardware and software issues, ensuring service level agreements are met, and maintaining quality customer care. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work efficiently under pressure. Join a dynamic team where your contributions will help streamline operations and enhance user experiences across multiple platforms.

Qualifications

• 1+ year of hands-on experience as a systems analyst with multi-platform applications.
• A+ certification is required for this position.

Responsibilities

• Provide PC hardware and software support for end users.
• Troubleshoot hardware/software and basic network support issues.

Skills

Troubleshooting

Analytical Skills

Problem-Solving

Customer Care

Bilingual (English/French)

Education

High School Diploma or GED

Bachelor’s Degree or equivalent experience

Tools

Microsoft Windows XP

Microsoft Office 2003

Microsoft Office 2007

Microsoft Office 2010

Help Desk Database

Job description

Provide in-house and remote support to end users on a variety of issues. Identify, research, and resolve system problems. Ensure that service level agreements are met and perform a variety of complex tasks.

DUTIES AND RESPONSIBILITIES

• Provide PC hardware and software support
• Knowledge of Microsoft Windows XP, Windows 7, Office 2003, Office 2007, and Office 2010
• Assist end-users in analyzing, troubleshooting, and resolving hardware/software and basic network support issues
• Install, administer, and troubleshoot computer hardware, software, and peripherals both onsite and remotely
• Identify opportunities to improve quick deployment of systems
• Maintain call logs and solutions in Help Desk database
• Use advanced tools to support remote locations in the US and Latin America
• Provide quality customer care efficiently and promptly
• Occasionally work outside normal business hours
• Perform other duties as assigned

EDUCATION

High School Diploma or GED required

EXPERIENCE

• Bachelor’s Degree or equivalent experience preferred
• Minimum 1 year of hands-on experience as a systems analyst with multi-platform applications
• At least 1 year of technical experience as a systems analyst, relying on experience and judgment to meet goals

KNOWLEDGE, SKILLS & ABILITIES

• Ability to troubleshoot with limited information and instructions
• Capable of solving problems involving a few variables in dynamic situations
• Strong analytical and problem-solving skills
• Excellent oral and written English communication skills
• Bilingual in English/French preferred but not required

CERTIFICATES, LICENSES, REGISTRATIONS

A+ certification is required

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Oil and Gas