IT Support Technician and Network Assistant

CAIS; Toronto; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits plan

Professional development opportunities

Subsidized parking or TTC transit fare

Generous vacation time

Job summary

St. Clement’s School in Toronto, Ontario, is seeking an IT Helpdesk Support Technician and Network Assistant to provide friendly, responsive technical support to staff, students and parents in a BYOD environment (macOS, Windows, iOS, ChromeOS).

Reporting to the IT Support Operations Manager, you will resolve issues, assist with network tasks, manage tickets, and collaborate with external service providers to maintain secure, reliable technology across the school.

Qualifications

• Degree or diploma in Computer Science, Information Technology or a related field (or equivalent experience).
• 1–2 years of technical support or helpdesk experience with strong customer service focus.
• Experience using macOS, Windows, iOS, and ChromeOS.
• Familiarity with Google Apps, Microsoft 365, and data backups.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for IT support, in person, by phone and online.
• Troubleshoot hardware, software, user accounts, printers and classroom tech.
• Manage helpdesk tickets with clear notes and timely resolutions.
• Escalate complex issues to senior staff or external providers.
• Support network operations and collaborate with managed service providers on-site.
• Assist with device imaging, deployment, and inventory management.
• Provide A/V support for classrooms and school events.
• Assist with onboarding and access issues for users.

Skills

Customer service

Troubleshooting

Communication

Adaptability

Problem solving

Education

Degree or diploma in Computer Science, Information Technology or a related field

Tools

Google Apps

Microsoft 365

Backups

macOS

Windows

iOS

ChromeOS

Job description

St. Clement’s School (SCS) is seeking a collaborative and service-oriented IT Helpdesk Support Technician and Network Assistant to join our IT Department. This full-time role is central to delivering responsive, high-quality technical support to staff, students, and parents. As the first point of contact for IT services, the role combines strong customer service with hands-on technical troubleshooting across a diverse device environment, including macOS, Windows, iOS, and ChromeOS in our BYOD (Bring Your Own Device) setting.

Reporting to the IT Support Operations Manager & Network Administrator, and working closely with the IT Helpdesk & Systems Administrator, the successful candidate will support daily school operations by resolving technical issues, assisting with network and infrastructure tasks in collaboration with managed service providers, and contributing to a positive, innovative technology environment that enhances teaching and learning. This role requires excellent communication skills, adaptability, and a commitment to continuous learning.

KEY RESPONSIBILITIES

• Serve as the first point of contact for IT support, providing timely, professional assistance in person, by phone, and online
• Troubleshoot and resolve issues related to hardware, software, user accounts, printers, classroom technology, and network connectivity
• Prioritize and manage helpdesk tickets, documenting support interactions with clear notes, updates, and resolutions
• Escalate complex technical issues to senior IT staff or external service providers as needed
• Support macOS,
• Windows, iOS, and ChromeOS devices, including laptops, mobile devices, and peripherals
• Assist with onboarding, device setup, password resets, and access issues for users
• Collaborate with managed service providers on network operations, maintenance, and troubleshooting; act as an on-site liaison
• Assist team with workstation deployment, device imaging, inventory management, and summer technology rollouts
• Provide support for classroom technology, including interactive displays, projectors, audiovisual systems, and printers
• Support school events, meetings, and presentations requiring A/V and basic IT setup
• Troubleshoot Wi‑Fi and network access issues in classrooms and common areas
• Maintain knowledge of supported systems, tools, and best practices to improve efficiency and service delivery
• Assist in supporting school applications, databases, and other digital systems (e.g., security, communications, building systems)
• Work with external vendors to support the School’s technology infrastructure
• Identify opportunities to enhance processes, improve user experience, and support innovation in technology use
• Contribute to a positive, collaborative, and inclusive school culture
• Participate in special projects and perform other related duties as assigned

CYBERSECURITY AND COMPLIANCE

• Follow established cybersecurity protocols and data privacy requirements
• Promote user awareness of cybersecurity best practices
• Respond promptly to phishing attempts, suspicious activity, and potential security incidents
• Support endpoint protection, software patching, and system updates

WORK SCHEDULE

This is a full-time, in-person position with hours starting typically at 7:30 AM. Occasional evening and weekend work may be required to support school events, technology deployments, and emergency situations.

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES

• Degree or diploma in Computer Science, Information Technology or a related field (or equivalent experience)
• 1-2 years experience in technical support and or helpdesk role, with a strong emphasis on customer service
• Experience using MacOS, Windows, iOS, ChromeOS, MS Office
• Understanding of cloud based solutions, with experience using Google Apps, Microsoft O365 and backups
• Strong customer service skills and analytic skills
• Basic understanding of networking (Wi‑Fi, TCP/IP, printers)
• Supports and contributes to a culture of equity, diversity, and inclusion;
• Strong communication, interpersonal, organizational, and problem‑solving skills
• Experience with device configuration, deployment, and lifecycle management, including imaging and setup
• Working knowledge of audiovisual (A/V) systems and the ability to support classroom and event technology
• Resourceful and flexible with strong organization, problem‑solving, and time management skills;
• Managing competing priorities and multiple tasks while maintaining a strong attention to detail and accuracy;
• Demonstrated commitment to continuous learning and growth with a proactive approach to work
• Participation in the full life of the School; and
• Criminal record check is required as a condition of employment.

COMPENSATION AND BENEFITS

The salary range for this position is between $55,000-$60,000 per annum, in addition to a comprehensive health benefits plan, professional development opportunities, subsidized parking or TTC transit fare and generous vacation time.

ABOUT OUR SCHOOL

Founded in 1901, St. Clement’s School is one of Canada’s leading independent schools for girls. We’re a close-knit, dynamic community recognized for our commitment to academic rigour and excellence in a small, nurturing environment.

Our staff are dedicated to their work and to creating and fostering a unique and nurturing environment for our students. St. Clement’s School offers an engaging work environment that celebrates passion, courage, and curiosity.

We offer a competitive compensation and benefits package, including generous vacation time, and we support and encourage ongoing professional development opportunities.

DIVERSITY AND EQUAL OPPORTUNITY

St. Clement’s School is committed to diversity, equity, and inclusion. We value each community member’s identity and wellbeing. Together, we learn and grow by embracing multiple perspectives, experiences, and cultures. Our differences are our strengths.

St. Clement’s is an equal opportunity employer and we encourage applications from all qualified candidates. Accommodations will be provided upon request to support applicants with disabilities throughout our recruitment process. Should you require an accommodation, please advise us during our initial conversation and we will work with you to meet your needs.