IT Support Technician - (60953)

the branch; Whitehorse; On-site; CAD 50,000 - 70,000; Full time

Job summary

The Yukon Government is seeking an IT Support Technician in Whitehorse for a full-time permanent position. The role involves providing first-level support, managing service requests, and ensuring the security of IT systems. Candidates should have experience in customer service and IT helpdesk support, ideally complemented by relevant academic qualifications. Join a diverse department committed to empowering communities across Yukon.

Qualifications

• Experience providing excellent customer service.
• Experience providing helpdesk/servicedesk support in IT.
• Experience installing and maintaining computer software/hardware in a Microsoft environment.

Responsibilities

• Responsible for first-level support as the incident manager for service requests.
• Manage day-to-day account and systems administration activities.
• Ensure reliability and security of the Yukon Government network and data.

Skills

Customer service

Helpdesk support

Software installation and maintenance

Troubleshooting

Communication

Analytical skills

Education

Post-Secondary Degree or Diploma in Computer Science or related program

Job description

PLEASE NOTE : This posting is restricted to candidates who have pre-certified through the Yukon governments Centralized Recruitment and Certification process for IT Support Technicians. If you have not applied or certified through this process please visit our website at : CR&C process

If you wish to apply for pre-certification please submit your resume on the current posting at : CR&C Ad

This posting is to fill 1 full time permanent position .

Who we are :

As the Yukon governments most diverse department Community Services has a place for you. Under the Community Services umbrella there are 18 unique branches where you can apply your skillset. All branches strive to empower communities to be vibrant healthy and sustainable. Community Services develops our team and invests in people so together we can equip Yukon communities with the tools and knowledge to foster a higher quality of life for all Yukoners.

As one of Canadas Top 100 Employers a career with Yukon Governments public service offers you an opportunity to expand your skillset and build relationships with stakeholders and colleagues. Learn more about what Yukon Government can offer you.

About the branch :

Finance Systems and Administration is a corporate branch within the department that provides senior management with direction guidance and support services in the management and operation of financial and information systems and related administrative processes to ensure that resources are utilized effectively and efficiently in a coordinated manner.

About the job :

The IT Support Technician is responsible for first level support and acts as the incident manager for all service requests including escalating to second and third level support staff as required. A key component for this is role is managing day-to-day account and systems administration activities ensuring the reliability and security of the Yukon Government network and data actively communicating with users on their issues and confirming incidents are resolved in a timely manner.

What you need to consider before submitting your application :

• Prior to submitting your resume an E-recruitment profile must be created as applications are only accepted through the system. Please do not email your resume to the contacts on the ad.
• Resumes are ONLY assessed based off candidates ability to communicate how they have demonstrated the essential qualifications from their professional volunteer or educational experience within their resume clearly indicating the specific position the responsibilities or duties were performed.
• Candidates must clearly state the length of time they performed the essential qualifications in their role(s) (ex. month / year to month / year).
• Take advantage of learning more about how to prepare your resume for a government recruitment. Please note cover letters are not required unless clearly indicated on the job ad.

Essential Qualifications

Please submit your resume clearly demonstrating how you meet the following qualifications. Please note selection for further consideration will be based solely on the information you provide in your resume.

• Experience providing excellent customer service.
• Experience providing helpdesk / servicedesk support in IT
• Experience installing and maintaining computer software hardware in a Microsoft environment.
• Post-Secondary Degree or Diploma in Computer Science Information Systems or related program is an asset.

For more information about this position please contact : Nick Muzzio Manager Information Management and Technology at

For more information on the application process please contact Cassandra Henderson a / HR Manager at

Desired Knowledge Skills and Suitability

Candidates should have and may be assessed on :

• Well-developed communication and interpersonal skills.
• Strong client service focus.
• Ability to work independently with minimal supervision and as part of a team.
• Ability to analyze and troubleshoot network and system problems and develop effective solutions.
• Ability to operate under deadlines and manage competing requests from multiple program areas.
• Knowledge of IT security architecture solutions.
• Strong problem-solving troubleshooting abilities and analytical skills.

Additional Information :

Condition(s) of Employment : Valid Yukon Class 5 drivers license.

Job Requirements : Ability to travel to locations across Whitehorse and in several communities

Required Experience :

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full-Time

Experience : years

Vacancy : 1

Create a job alert for this search

It Support Technician • Whitehorse, Yukon, Canada