IT Support Technician

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 52,000 - 67,000; Full time

Job summary

Klinic Community Health seeks an IT Support Technician for its Winnipeg location. The technician ensures smooth operation of technology infrastructure, providing technical support for clinical and administrative teams. Responsibilities include diagnosing issues, deploying devices, and maintaining IT policies. Flexibility in scheduling may be required, emphasizing a commitment to equitable hiring. Join a diverse team dedicated to improving community health.

Qualifications

• Strong understanding of privacy and security protocols in healthcare.
• Experience in providing front-line technical support.
• Ability to configure and deploy workstations and mobile devices.

Responsibilities

• Provide front-line technical support to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Contribute to the upkeep of the server room and monitor system performance.

Skills

Technical Support

Network Issue Diagnosis

Hardware/Software Troubleshooting

Job description

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Daily Hours Worked: 8

Annual Base Hours: 2080

Klinic Community Heath is a pro-choice community health centre that provides primary care, education and counselling services to our local community and throughout Manitoba. Driven by our vision of creating healthy and engaged communities, we promote health and quality of life for people of every age, background, ethnicity, gender identity and socio-economic circumstances. Rooted in social justice values, we believe that everyone deserves quality care, support and respect.

POSITION SUMMARY

Reporting to the Manager, Systems and Support, the IT Support Technician plays a critical role in ensuring the smooth operation of Klinic’s technology infrastructure. This position provides front-line technical support to end-users across the organization, including clinical, administrative, and outreach teams. The technician is responsible for diagnosing and resolving hardware, software, and network issues, both remotely and on-site, to minimize downtime and maintain high levels of user satisfaction.

The role involves configuring and deploying workstations, mobile devices, and peripheral equipment; supporting user access to systems and applications; and maintaining accurate documentation of support activities and IT assets. The technician also assists with onboarding and offboarding processes, ensuring that staff have the necessary tools and access to perform their roles securely and efficiently.

In addition to day-to-day support, the IT Support Technician contributes to the upkeep of the server room, monitors system performance, and escalates complex issues to senior IT staff or external vendors as needed. The role requires a strong understanding of privacy and security protocols, particularly in a healthcare setting, and adherence to Klinic IT policies.

Scheduling flexibility may be required, including evening and weekend work, as well as limited travel to support satellite locations or off-site events.

SALARY RANGE $52,000 to $66,560 per year

• Please note “Job Posting #2025-061- in the email subject line

Klinic is committed to working towards having a more equitable and diverse work force at all levels of our organization. We welcome and encourage persons who reflect the diversity of the communities we serve to apply, those who identify as Indigenous, Black, Persons of Colour, 2SLBGTQQIA+, and /or those living with disabilities. Applicants are invited to self-declare in their cover letter.

Accommodations are available upon request during the assessment and selection process. Applicants are asked to please self-declare in their cover letter.

Thank you for your interest. Only candidates selected for an interview will be contacted.