IT Support Technician

IT Support Technician

woodwardandcompany.com

Woodward & Co. Lawyers LLP with offices in Victoria and Tsartlip, BC, and Toronto, ON. We aim to be the leading national law firm that provides excellent legal services to Indigenous communities, governments and businesses, advancing transformative change in an era of reconciliation and decolonization.

We are seeking an IT Support Technician to join our support services team located in Victoria, BC. This position is on-site, full-time, Monday to Friday, with office hours from 9:00 AM to 5:00 PM.

Role Overview

Our IT Support Technician plays a vital role by offering assistance and support to users experiencing challenges or issues with their computer system and/or software to ensure our computer systems are running smoothly.

We are seeking a technician with strong relationship building skills, an aptitude for troubleshooting, and a willingness to adapt and train others on existing and upcoming software platforms and document management systems.

Customer Service:

1. Establish positive relationships with all Woodward departments and colleagues.
2. Move and set up workstations, including monitors, telephones docks, etc. pursuant to firm deployment standards.
3. Respond to user inquiries in a timely manner regarding computer software or hardware operation.
4. Assess, analyze, identify, troubleshoot, and as appropriate, escalate technology issues to be resolved.
5. Monitor and respond quickly and effectively to requests received through the IT helpdesk.
6. Provide in-person on-premises IT support and support for remote access users (internal and/or external) via telephone, email, or video chat.

Technical:

1. Install, configure, test, maintain and troubleshoot end user workstation hardware, software, and networked peripheral devices.
2. Support and troubleshoot for IT infrastructure such as workstations, servers, network appliances, printers, photocopiers, mobile devices, VPNs, and related hardware and software in a Microsoft environment.
3. Coach and train end-users to help expand their technical knowledge and skills of new and existing software and hardware platforms.
4. Collaborate with the Director of IT and IS and external MSP on special projects.
5. Adhere to IT policies, procedures, and guidelines to maintain systems security and access.
6. Maintain and update accurate records of existing IT knowledge base.
7. Observe and adhere to approved technical standards including confidentiality, integrity and availability.
8. Other duties as required.

Qualifications

1. College or other non-university certificate or diploma from a post-secondary program or equivalent in information technology, computer sciences, or relevant field.
2. 3 to 5 years of proven work experience as IT Support or relevant experience, preferably in a legal industry environment.
3. Ability to diagnose and troubleshoot technical issues.
4. Solid working knowledge of Microsoft 365 applications and experience providing software and technical support for MS Windows.
5. Fundamental understanding of the information technology industry and technology solutions including hardware, software, cyber security, licensing and services.
6. Proven superior customer service, communication and problem-solving skills.
7. Familiarity with remote desktop applications and help desk systems and software.
8. Ability to provide step-by-step technical help, written, verbal and in real time.

Why Woodward?

Woodward offers meaningful work and a great workplace culture. We offer an anticipated salary range of $60,000 to $75,000 per year (to be negotiated with consideration for education and experience) with a generous range of benefits, including health, dental, paid time off, and contributions towards RSP, wellness, and professional development.

How to Apply

If you are looking for work experience with a national law firm, Woodward is committed to providing meaningful legal services to advance the practice of Aboriginal Law. Please email your cover letter and resume to: employment@woodwardandcompany.com

Together, we all share responsibility for creating an equitable, diverse, inclusive, and collaborative workplace where our diversity strengthens our values for teamwork, excellence, accountability, trust, ethics, integrity, and respect.

Woodward is committed to upholding the values of equity, diversity, inclusion and human rights in our legal services and work environments.

Applicants with Indigenous ancestry are strongly encouraged to apply.

Only short-listed candidates will be contacted.

We can’t wait to meet you!