IT Support Technician

BioTalent Canada; Vancouver; On-site; CAD 58,000 - 79,000; Full time

Job summary

A leading biotechnology employer in Canada seeks an IT Support Technician to join their team in Vancouver. The successful candidate will provide support for end-user IT equipment and cloud-based tools, including Google Workspaces and AWS. Key responsibilities include troubleshooting requests, managing IT equipment life cycles, and assisting with user onboarding. A Post Secondary Certificate or Diploma is required, along with strong organizational and problem-solving skills. A competitive salary ranging from $58,100 to $78,500, along with excellent benefits, is offered.

Benefits

Health benefits

Retirement savings

Career development opportunities

Qualifications

• Good understanding of common software and IT equipment.
• Experience with Microsoft operating systems and support tools.
• Experience supporting web and cloud-based IT systems.

Responsibilities

• Triage technical support requests for IT equipment.
• Deploy and replace IT equipment like laptops and desktops.
• Conduct maintenance on shared IT services.

Skills

Independent troubleshooting

Task management

Customer service

Strong organizational skills

Education

Post Secondary Certificate or Diploma

Tools

Microsoft operating systems

Mobile Device Management Software

Google Workspace

Office 365

Job description

STEMCELL is looking for an IT Support Technician to join our team. You will be responsible for supporting end-user IT equipment and cloud-based apps and tools STEMCELL staff uses. This is a varied role, including support of cloud apps and services like Google Workspaces, common end-user IT equipment (Windows, Apple iOS), and a chance to gain hands-on experience with cloud-based tools & platforms like AWS, Intune/Kandji & Cisco Meraki.

To be successful in this role you will need to possess a good understanding of common software and IT equipment, strong independent troubleshooting and task-management skills, and have a passion for delivering consistent customer service.

Duties and Responsibilities

• Triage and provide technical support for requests related to IT end-user equipment & tools
• Deploy, upgrade, and replace IT equipment, including laptops, desktops and mobile devices
• Support IT equipment lifecycle tasks, including repair, recommissioning, inventory updates and recycling
• Conduct routine maintenance on shared IT services like AV equipment, printers and shared workstations
• Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning

Knowledge and Qualifications

• Post Secondary Certificate or Diploma and/or required IT industry certifications
• Strong organizational and time management skills accompanied by good judgment and problem-solving skills
• Experience with Microsoft operating systems and deployment/support tools and Mobile Device Management Software
• Experience supporting web and cloud-based IT systems and applications like Google Workspace or Office 365. Certifications in this field are an asset

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual base salary for this job ranges from:

$58,100.00 – $78,500.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.