IT Support Technician

Porter Airlines Inc.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

An airline headquartered in Toronto seeks an IT Support Technician responsible for providing technical support to its user community and ensuring the stability of corporate networks. This role includes both level 1 and 2 technical support, installation and maintenance of computer systems, and off-hours coverage as needed. Ideal candidates will possess a degree in Computer Science or equivalent, along with solid experience in Windows OS and networking technologies.

Qualifications

• At least 2 years of technical experience or exposure.
• Solid knowledge of Windows OS (XP and later) and MS Office Suite through Office 365.
• Good understanding of MacOS and networking protocols.

Responsibilities

• Provide technical support to ensure stability of corporate networks and applications.
• Respond diligently to reported incidents from users.
• Install and maintain computers and network peripherals.

Skills

Problem Solving

Customer Service

Team Collaboration

Communication

Education

University degree in Computer Science or equivalent experience

Tools

Windows OS

MS Office Suite

MacOS

Networking protocols (TCP/IP, VPN)

MS-Active Directory

Job description

Job Summary

Reporting to the Manager, Service Management, the IT Support Technician is responsible for providing assistance and support to the Porter user community, ensuring network availability and performance, and managing inventory of equipment. This role includes level 1 and 2 technical support, problem determination, and off-hours coverage.

Duties & Responsibilities

• Provide technical support to ensure stability of corporate networks and applications.
• Ensure compliance with corporate network and security policies and procedures.
• Respond diligently to reported incidents from users.
• Install, support, and maintain computers and network peripherals.
• Support users in remote offices.
• Assist hosted network providers to maintain WAN/LAN stability and performance.
• Coordinate with third-party application/software providers.
• Maintain accurate network and system documentation.
• Manage and update hardware and software inventories.
• Participate in Porter’s Safety Management System (SMS), report hazards and incidents, and promote safety policies.
• Perform other related duties as assigned.

Behavioural Competencies

• Concern for Safety: Identify hazards and take action to maintain a safe environment.

• Teamwork: Collaborate effectively with others to achieve goals.

• Customer Service: Provide excellent service to internal and external customers.

• Initiative: Proactively address issues and seize opportunities.

• Results Focus: Strive for high-quality results aligned with organizational standards.

• Communication: Listen actively and communicate openly and respectfully to foster understanding.

Qualifications

• University degree in Computer Science or equivalent experience.
• At least 2 years of technical experience or exposure.
• Solid knowledge of Windows OS (XP and later) and MS Office Suite 2010 through Office 365.
• Good understanding of MacOS.
• Knowledge of networking protocols/principles (TCP/IP, VPN).
• Understanding of wireless technologies (802.11a/b/g/n/ac) and encryption methods.
• Knowledge of cellular technologies.
• Assets include familiarity with MS-Active Directory, Google Workspace, Cisco switches, VLANs, and VoIP.
• Highly motivated with initiative.
• Excellent analytical skills.
• Ability to work independently or in a team.
• Willingness to travel, including to US destinations.
• Availability for off-hours work, including evenings, weekends, and holidays.

Location

Toronto Downtown Office (250 Yonge Street) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel with genuine hospitality. Our fleet includes Embraer E195-E2 and De Havilland Dash 8-400 aircraft, serving North America from Eastern Canada. Headquartered in Toronto, Porter is a 4-Star Airline. Visit www.flyporter.com or follow @porterairlines on social media.