IT Support Technician

Avana Developments; Regina; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

Health & dental benefits

Pension plan employer match

Vacation entitlement 20+ days

Parental leave top-up

Training & development

Job summary

Avana Developments Inc. is seeking an IT Support Technician to provide day-to-day technical assistance for employees, deploy and maintain IT equipment, and resolve common hardware and software issues.

This is an in-office, Regina-based position with standard business hours; remote work is not available. You will handle onboarding/offboarding, support Microsoft 365 and other business applications, document incidents, and support IT projects while upholding security standards.

Qualifications

• 0–2 years of IT support, helpdesk or similar experience.
• Post-secondary education in IT, CS or related field, or equivalent experience.
• Working knowledge of Windows and Linux, Microsoft 365 and business apps.
• Basic understanding of networking, user accounts, permissions, and IT security.

Responsibilities

• Provide first-level IT support via helpdesk.
• Document, respond to, and resolve support tickets.
• Set up and configure computers, mobile devices, and peripherals.
• Manage user accounts, devices, and software permissions.
• Onboard new employees and offboard exiting staff.
• Maintain IT asset records and follow security standards.

Skills

Troubleshooting

Customer service

Team collaboration

Multitasking

English proficiency

Organizational skills

Independence

Prioritization

Education

IT/CS post-secondary education

Tools

Microsoft 365

Yardi

Windows

Linux

Mobile devices

Networking basics

IT security basics

Job description

About Avana

Avana is a growing real estate development and property management company committed to creating safe, vibrant, and inclusive communities where residents feel proud to call home. We develop, build, and manage thoughtfully designed rental communities with a strong focus on quality, resident experience, and community growth. Our workplace culture is rooted in collaboration, accountability, and shared success.

About the Role

The IT Support Technician provides day-to-day technical support to employees and assists with the deployment, maintenance, and administration of IT equipment and services. The position is responsible for responding to helpdesk requests, completing employee onboarding and offboarding activities, and resolving common hardware, software, account, and access issues in accordance with established IT policies and procedures. This is an in-office role in Regina Saskatchewan. Remote work is not available for this role.

Schedule:

Monday to Friday 8:00 a.m. to 5:00 p.m. (on-site)

What You'll Do

• Provide first-level technical support to employees through the IT helpdesk.
• Respond to, document, and resolve IT support tickets in accordance with established service standards.
• Troubleshoot common hardware, software, network, account, and connectivity issues.
• Set up and configure computers, mobile devices, peripherals, and other IT equipment.
• Administer user accounts, permissions, devices, and software.
• Complete IT onboarding activities for new employees, including equipment, accounts, software, and access.
• Complete IT offboarding activities, including equipment recovery, account changes, and access removal.
• Prepare, deploy, replace, and recover IT equipment.
• Install and maintain approved software and applications.
• Assist users with Microsoft 365, Yardi, and other approved business applications.
• Perform routine device maintenance, updates, and troubleshooting.
• Maintain accurate records of IT assets, equipment, users, software, and support activities.
• Follow established IT policies, procedures, security requirements, and technology standards.
• Escalate issues that require higher-level technical assistance.
• Assist with IT projects, equipment deployments, system upgrades, and other departmental initiatives.
• Maintain appropriate documentation for recurring support issues and procedures.
• Protect company information and maintain confidentiality when handling user accounts, devices, and data.
• Valid license and experience driving required

What You Bring

• 0-2 years of experience in IT support, technical support, or a helpdesk environment.
• Post-secondary education in Information Technology, Computer Science, or a related field, or equivalent experience.
• Working knowledge of Windows and Linux operating systems, Microsoft 365, desktop computers, laptops, mobile devices (Android and iOS), and common business applications.
• Basic understanding of networking, user accounts, permissions, and IT security.
• Strong troubleshooting and problem-solving skills.
• Strong organizational skills and attention to detail.
• Proficiency in spoken and written English and strong customer service skills.
• Ability to follow established procedures and IT standards.
• Ability to work collaboratively with the IT team and other departments to resolve issues and support employees.
• Ability to manage multiple support requests and prioritize work appropriately.
• Ability to work independently while knowing when to elevate issues.

Why Join Avana

• Competitive salary and annual bonus opportunities.
• Comprehensive health and dental benefits with 80% employer-paid premiums.
• Employer matched pension plan starting after one year of employment.
• Vacation entitlement starting at 20 business days annually.
• Parental leave top-up program for eligible employees.
• Opportunities to build your career through ongoing training, development, and advancement within Avana.
• Collaborative, inclusive, and values-driven work environment.
• The opportunity to gain hands-on IT experience and contribute to Avana’s success by supporting the technology our teams rely on every day.

Applications close on Wednesday, November 4, 2026.