Senior Desktop Engineer

GEI Consultants, Inc; Guelph; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Work Schedules

Cell Phone Stipends

GEIU Education Benefits

Profit Sharing

401(k)

Job summary

GEI Consultants, Inc. is seeking a Senior Desktop Engineer to provide front-line IT support for local and remote staff. You will configure Windows devices, support Microsoft 365 apps, and assist with onboarding and device provisioning.

The role requires strong troubleshooting, clear communication, and the ability to work with minimal supervision in a small office. Ideal candidates have 1–3 years in desktop/support roles, familiarity with Windows and AD basics, and a willingness to learn in a

Qualifications

• Associate degree or equivalent IT field; bachelor's preferred.
• 1–3 years in desktop/helpdesk support.
• Familiar with Windows 10/11, Microsoft 365, and AD basics.
• Experience with Entra ID, AutoPilot, Intune/MDT a plus.
• Imaging with Intune or MDT desirable; Dell hardware familiarity is a plus.
• Experience with engineering apps like AutoDesk/BlueBeam/RockScience is a plus.
• Strong communication and troubleshooting skills.
• Detail-oriented with problem-solving mindset.
• Familiar with CrowdStrike and Airlock Digital a plus.

Responsibilities

• Provide Tier 1 front-line end-user support via phone, email, Teams.
• Manage ticket queues; log and escalate as needed.
• Configure and deploy Windows devices per standards.
• Assist onboarding of new hires with laptops and accounts.
• Support Microsoft 365 apps (Outlook, Excel, Teams, Word, PowerPoint, OneDrive).
• Set up and support mobile devices; document knowledge base.
• Collaborate with senior technicians on troubleshooting and projects.
• May work solo in a small office with minimal supervision.

Skills

Strong communication

Interpersonal skills

Troubleshooting

Detail oriented

Team collaboration

Willingness to learn

Education

Associate degree in IT/CS

Tools

Windows 10/11

Microsoft 365

Active Directory

Entra ID / Intune / AutoPilot

Intune imaging (MDT)

Dell hardware

AutoDesk / BlueBeam / RockScience

CrowdStrike / Airlock Digital

Job description

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You’ll help ensure users stay productive by delivering high-quality, timely technical assistance.

• User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.
• Ticket Queue Management: Assign tickets to appropriate staff as they come in.
• Ticket Management: Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate issues as necessary.
• Device Setup: Configure and deploy Windows laptops, desktops, and peripherals following company standards.
• User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.
• Software Support: Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and many others.
• Mobile Devices: Help set up and support mobile phones and smart devices.
• Knowledge Sharing: Maintain accurate records and documentation; contribute to the internal knowledge base.
• Team Collaboration: Partner with senior technicians on more advanced troubleshooting and project-based work.
• Solo work: Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.
• Other Duties: Perform additional IT support tasks as assigned.

Preferred Qualifications

• Education: Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor's degree preferred.
• Experience:
• 1-3 years of experience in desktop or helpdesk support.
• Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks.
• Experience with Entra ID, AutoPilot, Company Portal, and Intune are a plus, but not required.
• Experience with imaging Intune or MDT.
• Familiar with Dell computers is a plus.
• Familiar with engineering applications such as AutoDesk, BlueBeam, RockScience, etc. a plus.
• Strong communication and interpersonal skills.
• Strong hardware and software troubleshooting skills.
• Problem-solving mindset with attention to detail.
• Familiar with CrowdStrike Endpoint Protection is a plus.
• Familiar with Airlock Digital application control.
• Willingness to learn and grow in a team environment.
• Ability to follow procedures and provide consistent support.

Preferred Certifications (not required but beneficial)

• CompTIA A+, Network+, and/or Security+
• ITIL Foundation

We are GEI.

Some of the world's most pressing problems - from climate change to sustainable development, to critical infrastructure and the future of our energy supply - need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.

We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients' most complex challenges.

With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry. See all our office locations here .

Employee-owned. Employee-focused.

As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more. Our company culture is driven by our 4 Cs – we are Client-Centered, Curious, Collaborative, and Community Minded – which support our focus on sustainability, safety, diversity, equity and inclusion. Get to know us better by visiting GEI's career sitehere .

GEI’s Total Rewards Package Includes

• Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus
• Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More
• Well-Being Program and Paid Parental Leave
• Hybrid Work Schedules and Cell Phone Stipends
• GEI University (GEIU) with Continuing Education Assistance and Tuition Reimbursement
• Connecting Conversation Program with a Focus on Professional Development and Opportunities for Advancement
• Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses
• Paid Holidays and Generous Paid Time Off Program
• Rewards and Recognition
• GEI-Funded Profit Sharing and 401(k)
• Opportunity to be an Owner and Shareholder (Learn more here )
• A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion

PHYSICAL REQUIREMENTS

WORK ENVIRONMENT

Functional Demands:

Sedentary

Light

Medium

Other

Activity Level Throughout Workday

(check one per row)

Physical Activity Requirements

Occasional

(0-35% of day)

Frequent

(33-66% of day)

(67-100% of day)

Not Applicable

x

Standing

x

Walking

x

Climbing

x

Lifting (floor to waist level) (in pounds)

x

Lifting (waist level and above) (in pounds)

x

Carrying objects

x

Push/pull

x

Twisting

x

Reaching forward

x

Reaching overhead

x

Keyboard use/repetitive motion

x

Taste or smell (taste=never)

x

Talk or hear

x

Accurate 20/40

Very Accurate 20/20

Not Applicable

Near Vision

x

Far Vision

x

Yes

No

Not Applicable

Sensory Requirements

Minimal

Moderate

Accurate

Not Applicable

Depth perception

x

Hearing

x

Reasonably Anticipated

Not Anticipated

x

Chemical

x

Extreme temperatures

x

Radiation

x

Uneven surfaces or elevations

x

Dust/particulate matter

x

Other (exposure risks):

x

8

10

12

Other work hours

GEI is an AA/equal opportunity employer, including disabled and veterans.