IT Support Technician

Compugen Inc; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A Canadian technology company is seeking an IT Support Technician to maintain and support hardware and software at designated sites. This entry-level role involves troubleshooting, user support, and ensuring secure handling of IT equipment. Ideal candidates will have a strong background in IT support and excellent problem-solving skills. The position is full-time with an hourly rate of $30.

Qualifications

• Proven experience in IT support, desktop support, or technical field services.
• Strong knowledge of hardware setup and troubleshooting.
• Ability to manage multiple user accounts and support login/access processes.

Responsibilities

• Install, configure, and test hardware including laptops and routers.
• Provide daily startup support and assist users with logins.
• Monitor system performance and ensure functional equipment.

Skills

IT support experience

Hardware troubleshooting

Router setup

User authentication tools

Problem-solving skills

Communication skills

Job description

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About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, Compugen must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: The IT Support Technician is responsible for setting up, maintaining, and supporting hardware, software, and network connectivity at designated sites. This role involves daily equipment setup and shutdown, user support, login management, and ensuring secure handling of authentication devices and credentials. The technician will troubleshoot hardware, software, and connectivity issues, escalate as needed, and ensure smooth operation of all IT systems during operational hours.

Job dates: Training: October 3rd. Onsite: October 5th - October 11th

Salary: $30/hr

Key Responsibilities:

• Install, configure, and test hardware, including laptops, wireless routers/modems, and authentication devices (e.g., Yubikeys).
• Set up and verify system connectivity to internet service providers and internal applications.
• Provide daily startup support, including powering up laptops and routers, verifying functionality, and assisting users with logins.
• Manage distribution, collection, and secure storage of authentication devices and passcodes.
• Offer on-site technical assistance for hardware, software, and application-related issues, escalating to higher-level support when required.
• Monitor system performance throughout operational hours and ensure equipment remains functional and secure.
• Perform daily shutdown of equipment, including proper power-down procedures and secure storage of devices.
• Conduct teardown, inventory management, and return of IT equipment at the end of the assignment.
• Maintain accurate records of hardware (laptops, routers, authentication devices) and credentials before, during, and after deployment.

Skills & Qualifications:

• On-site support role requiring travel to designated locations.
• Early start times and end-of-day responsibilities required.
• Physical ability to transport, set up, and secure IT equipment.
• Proven experience in IT support, desktop support, or technical field services.
• Strong knowledge of hardware setup and troubleshooting, including laptops, routers, and authentication devices.
• Familiarity with user authentication tools (e.g., Yubikeys, multi-factor authentication).
• Ability to manage multiple user accounts and support login/access processes.
• Knowledge of networking fundamentals, including wireless connectivity and router setup.
• Strong problem-solving skills with the ability to troubleshoot both hardware and software issues.
• Excellent organizational skills for equipment tracking, setup, and teardown.
• Effective communication and interpersonal skills for supporting end users.
• Ability to work independently, with a focus on reliability and attention to detail.

Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table—and we are taking deliberate action to make this a reality.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting