IT Support & Systems Coordinator

Fueling Brains; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A dynamic educational organization in Calgary is seeking an IT Support & Systems Coordinator to manage IT operations across multiple locations. The ideal candidate will provide technical support, oversee asset management, and handle software procurement. With 3+ years of experience in IT and strong troubleshooting skills, you will play a vital role in ensuring seamless operations in a growing environment.

Qualifications

• 3+ years of experience in IT support or system administration.
• Valid driver’s license and willingness to travel.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide on-site and remote IT support.
• Manage procurement of IT hardware and software.
• Keep up-to-date records of IT assets.

Skills

GSuite administration

Microsoft Teams

CCTV systems

Asset management tools

Strong troubleshooting skills

Excellent organizational skills

Communication skills

Education

Diploma or degree in Information Technology or related field

Tools

Rippling

Job description

Fueling Brains is a growing, vibrant organization poised to change the narrative of Education. We are looking for individuals who are passionate about transforming the world of education through a holistic, whole-brain approach to the development of young children. Children impacted by our program will grow into well-rounded, well-regulated, and joyful adults who serve their community and shape the future. We bring together the best of educational science, technology, and childcare expertise to unveil the child's infinite potential.

We are seeking a proactive and detail-oriented IT Support & Systems Coordinator to manage day-to-day IT operations across our Calgary office and multiple academy locations. This role involves providing technical support, overseeing device and asset management, administering CCTV systems, and managing software licenses and procurement. The ideal candidate is hands-on, well-organized, and capable of managing multiple priorities in a dynamic environment.

Key Responsibilities:

Technical Support & Troubleshooting

• Provide on-site and remote support for laptops, applications, GSuite, and Microsoft Teams.
• Troubleshoot and resolve hardware/software issues for staff across all academy locations.
• Handle photocopy machine service coordination and issue resolution.

Systems & Device Management

• Set up and configure laptops and other IT equipment for new and existing users.
• Maintain and administer the CCTV camera systems across all academy locations.
• Manage device and asset inventory in Rippling —ensuring accurate records of all hardware and software assets.

Procurement & Administration

• Manage the procurement of IT hardware, software, and accessories.
• Track and renew software licenses; maintain a system for license compliance and usage.
• Liaise with vendors for software license purchases, service contracts, and AMC (Annual Maintenance Contracts) reviews.

Asset & Records Management

• Keep up-to-date records of all IT assets, including allocation, status, and service history.
• Ensure proper documentation of all hardware and software installations, updates, and transfers.

On-site Presence & Travel

• Work from the Calgary office and travel to various academy locations as required.
• Conduct periodic on-site checks and support sessions at academies for infrastructure upkeep and troubleshooting.

Qualifications:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in IT support or system administration.
• Hands-on experience with:
• GSuite administration
• Microsoft Teams
• CCTV systems
• Asset management tools like Rippling (preferred)
• Strong troubleshooting skills with laptops, peripherals, and general IT infrastructure.
• Excellent organizational and documentation skills.
• Valid driver’s license and willingness to travel to academy locations as needed.
• Based in Calgary office; travel to various academy locations required.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple priorities.
• Attention to detail and high standards of data accuracy.
• Problem-solving mindset with a customer service orientation.

Fueling Brains is an equal-opportunity workplace, and we are committed to building and fostering an environment where our employees feel included, valued, and heard. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

We thank all those applicants who have applied; however, only those selected for an interview will be contacted.