IT Support Summer Student

Regional Group; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an IT Support Summer Student, where you will gain hands-on experience in a dynamic IT environment. This role offers the chance to support various IT operations, assist in troubleshooting, and contribute to the overall efficiency of the organization. With a commitment to innovation and excellence, you will collaborate with a dedicated team while enjoying competitive pay, generous vacation days, and opportunities for personal and professional growth. If you're a tech-savvy student eager to make a difference, this is the perfect opportunity for you.

Benefits

Competitive pay

Tuition reimbursement

15 paid vacation days

Additional PTO

Supportive environment for growth

Qualifications

• Basic understanding of IT concepts and willingness to learn.
• Proactive in identifying and troubleshooting problems.

Responsibilities

• Provide IT support services to all Regional Group locations.
• Utilize a centralized ticketing system for incident reports.
• Install and configure end-user applications and devices.

Skills

IT Support

Customer Service

Communication Skills

Problem Solving

Time Management

Education

Currently enrolled in college or university

Tools

MS Office 365

Windows 11

Mobile Device Management

Helpdesk Ticketing System

Video Conferencing (MS Teams)

Job description

IT Support Summer Student

At Regional Group, we're not your typical real estate company – we're innovators, leaders, and trailblazers with over six decades of experience shaping the real estate landscape in the National Capital Region. Today, we boast a $5+ billion pipeline of commercial, mixed-use, and residential projects in various stages of development in Ontario and Quebec. Additionally, our management portfolio includes over 2.9 million square feet of commercial space and 2,000 residential units. Through our homebuilding division, eQ Homes, we consistently create visionary, award-winning communities that lead the way in home innovation and sustainable living initiatives.

About the Role:
Are you a tech-savvy student eager to gain hands-on experience in IT support and contribute to organizational efficiency? The Regional Group of Companies is seeking a motivated Summer Student to join our IT team. Reporting to the IT Operations Manager you will assist in supporting business objectives, development projects, and the overall company vision within the Regional Group of companies.

Key Responsibilities:

General:

1. Provide timely and friendly front-line IT support services to all Regional Group locations within the Ottawa region.
2. Utilize a centralized ticketing system to collect end-user incident reports, computer asset information, and other relevant data for the identification and resolution of IT-related problems.
3. Collaborate with vendors and consultants to address escalated support incidents.
4. Assist in the collection, recording, and upkeep of IT-related best practices, system configurations and diagrams, asset inventory, policies, and procedures.

Technology/Vendor Specific:

1. Install, configure, and maintain end-user applications and devices (MS Office 365, Windows 11, Mobile device management, IP telephony, helpdesk ticketing system, video conferencing “MS Team Rooms”).
2. Configure and maintain domain-based Windows desktops and laptops (Windows 11, Mac OS).
3. Perform Adds/Moves/Changes for user accounts and basic troubleshooting.
4. Manage file share security with Adds/Moves/Changes and basic troubleshooting.
5. Support networked printers and end-user peripheral devices.
6. Conduct network device analysis, general hardware upkeep and maintenance, and patch/update management as needed.
7. Perform other technical tasks as required.

About You:

1. Currently enrolled in a college or university program.
2. Basic understanding of IT concepts and willingness to learn.
3. Ability to work independently on-site with remote guidance and team escalation points available.
4. Proactive in identifying, reporting, and troubleshooting problems, with a commitment to providing excellent service.
5. Excellent communication skills, active listening, and a friendly demeanor.
6. Highly responsive to end-user needs, with a natural inclination to provide exceptional customer service.
7. Organized with efficient time management skills.
8. Strong work ethic and punctuality in attendance and meetings.
9. Professional attire and conduct are always expected.
10. Fluent in English, both written and spoken.

Why Join Us:

1. We empower our people to strive for creativity, uniqueness, and distinction.
2. We are actively pursuing portfolio growth opportunities, ensuring continuous development and advancement.
3. We take pride in shaping real estate in Ottawa for over 60 years.
4. Enjoy competitive pay, incentives, and tuition reimbursement to support your personal and professional growth.
5. Benefit from 15 paid vacation days plus additional PTO to ensure a healthy work-life balance.
6. Thrive in a supportive environment with ample growth opportunities to nurture your career.
7. Our driven values are Integrity, Commitment, Innovation, Attention, Balance, Gratitude, and Leadership.

Regional Group is an equal-opportunity employer dedicated to creating an inclusive and accessible workplace environment. We are committed to cultivating a workforce that mirrors the diversity of our community, including individuals with disabilities. If you require accommodation or support during any stage of our recruitment and selection process, we will collaborate with you to address your needs.