IT Support Specialist - Master-Level Internship

Vosyn; Toronto; Hybrid; CAD 39,000 - 50,000; Full time

Benefits offered by this job

IPO exposure

Job summary

Vosyn is seeking an IT Support Specialist intern at the Master’s level to assist in maintaining and enhancing IT infrastructure. You will troubleshoot hardware, software, and network issues and support end-users while collaborating with cross-functional teams.

The role blends remote work with a hybrid option in Toronto and offers hands-on experience in a fast-growing AI venture. The ideal candidate has a Bachelor’s in IT/CS, strong problem-solving and communication skills, and familiarity with

Qualifications

• Completed Bachelor’s degree in IT/CS or related field.
• Strong troubleshooting and analytical skills.
• Familiar with Windows, macOS and Linux and basic networking.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot IT problems and resolve them promptly.
• Assist in maintaining IT systems, servers, networks, and devices.
• Manage user accounts and access in line with security policies.
• Document processes and support knowledge sharing.

Skills

Problem-solving

End-user support

Networking basics

Operating systems

Communication

Education

Bachelor’s degree in IT/CS

Tools

Remote desktop

Ticketing systems

Servers & networks

Job description

Job Title: IT Support Specialist - Master's Level Internship

Level: Master's Level Internship

Department: IT and Security

Duration: 520 Hours (approximately 3 months)

Work location: Remote (with hybrid options in Toronto)

Compensation: Hourly ($32)

About Us: At Vosyn, we embrace the exciting, game-changing world of Artificial Intelligence, driving innovation and pioneering impactful projects across various industries. We are a trailblazing Language Synthesis AI firm reshaping global communication by dissolving language barriers and empowering users. We believe in fostering a culture of flexibility, continuous improvement, and solution-focused strategies. Here, every idea is welcomed, nurtured, and has the potential to scale to new heights. Currently, we're at the forefront of a significant IPO endeavour, truly a unicorn in the making. We invite you to be part of our journey and leave your imprint on the future of AI.

About the Role: As an IT Support Specialist, you will play a vital role in maintaining and enhancing the organization’s IT infrastructure by providing technical support and troubleshooting for hardware, software, and network-related issues. This role requires a problem-solving professional who can address IT challenges, support end-users, and ensure system efficiency and security.

You will work closely with cross-functional teams to identify technical needs, implement solutions, and contribute to continuous improvements in IT operations. This immersive internship offers hands-on experience, collaboration with senior management, and the opportunity to work in a fast-paced, high-growth environment. While demanding, it promises to be a rewarding complement to your academic journey, equipping you with valuable skills and insights.

Key Responsibilities:

• Provide technical support for hardware, software, and network issues to ensure uninterrupted operations.
• Troubleshoot and resolve IT problems in a timely and effective manner.
• Assist in maintaining and upgrading IT systems, including servers, networks, and devices.
• Manage user accounts, permissions, and access control in compliance with security policies.
• Monitor system performance and proactively identify potential technical issues.
• Install, configure, and update software and hardware systems as required.
• Document IT processes, solutions, and user guides to support team knowledge sharing.
• Collaborate with teams to implement IT solutions that align with organizational goals.

About You:

• Completed Bachelor’s degree Information Technology, Computer Science, or a related field required. Master’s program enrollment or completion is preferred but not mandatory.
• Strong problem-solving and analytical skills, with a passion for troubleshooting IT issues.
• Familiarity with operating systems (e.g., Windows, macOS, Linux) and networking protocols.
• Experience with IT support tools and platforms (e.g., remote desktop, ticketing systems).
• Proficiency in system maintenance and security best practices.
• Excellent communication skills to effectively assist end-users and collaborate with teams.
• Highly organized and able to prioritize tasks in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, or similar are a plus.
• Ability to work both independently and collaboratively.
• Strong problem-solving skills and attention to detail.
• New graduates are encouraged to apply

We believe exceptional talent often emerges from diverse paths. If you possess a profound curiosity, a genuine passion for continuous personal and professional growth, and a strong desire to apply your unique abilities to create significant impact within our team, we strongly encourage you to apply—even if your background doesn’t align perfectly with every single qualification.

Why Join Us:

• Be part of the invigorating journey of a start-up transitioning to an IPO.
• Engage directly with senior management and strategic advisory board members.
• Enhance your CV with a rich array of experiences unique to Vosyn and AI Venture Lab.
• Gain hands‑on experience contributing to projects that drive growth and make a lasting impact in a fast‑paced startup environment.

DEI and Workplace Safety:

At Vosyn Inc., we are committed to fostering a diverse, equitable, and inclusive workplace where every employee feels valued and supported. We believe that diversity of thought, background, and experience enriches our company culture and enhances innovation. We are an equal-opportunity employer and encourage candidates from all walks of life to apply. As part of our commitment to creating a safe and healthy work environment, we prioritize workplace safety, adhering to all relevant regulations and promoting a culture of responsibility. We believe that a safe and inclusive workplace is essential for the well‑being and success of our team members. Join us in building a workplace that values diversity, prioritizes equity, and ensures the safety and well‑being of every individual.

Recruitment Process:

1. Written Questionnaire: Selected candidates will receive a set of 10 written questions to assess their fit and technical knowledge..
2. Video Questionnaire: Candidates who successfully pass the written assessment will be asked to answer 10 additional questions to be submitted in a video format to further evaluate their skills and cultural fit. The ability to video record your answers will be required.
3. Evaluation: Our team will review the responses to both questionnaires. Candidates who meet our criteria will be invited to the next stage.
4. Orientation Session: Successful candidates will be invited to participate in an orientation session where they will learn more about Vosyn, our projects, and what to expect during the internship. After this session, you will be given the opportunity to opt‑in if you believe that this internship is for you.

Please note: At Vosyn, we hire on a rolling basis, so we encourage you to apply as soon as possible. While we operate with flexibility, we also cater to academic semester work terms to align with school schedules, ensuring a smooth transition for students joining us.

Be a part of a fast-growing global organization that values diversity of thought, experience, and culture. Our interns come from top universities worldwide, and we invite you to contribute, learn, and grow with us on this exciting journey.