Operations Manager- Non-emergency medical transportation

Transde; Calgary; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

Paid vacation

Extended health benefits

Career advancement

Job summary

Aaron Paramedical (A Transdev Company) in Calgary is seeking an Operations Manager for our Non-emergency medical transportation operations. You will lead a high-performing team, drive safety initiatives, and ensure reliable, compliant service delivery in a fast-paced 24/7 environment.

Lead staffing, scheduling, dispatch, and frontline coaching while aligning operations with client requirements and budgets. This role emphasizes safety, customer service, and continuous improvement across North

Qualifications

• 5+ years of experience in operations management, preferably in healthcare or transportation.
• Proven ability to lead and develop operational teams.
• Strong focus on safety, compliance, and customer service.

Responsibilities

• Oversee daily operations with safe, reliable, and efficient service delivery.
• Manage staffing, scheduling, dispatch, and on-call coverage.
• Lead, coach, and manage operational employees.
• Ensure compliance with safety, regulatory, and client requirements.
• Manage client relationships and resolve operational issues.
• Monitor KPIs, service quality, and contract performance.
• Control labour costs, overtime, fleet expenses, and budgets.
• Ensure fleet readiness and incident response.
• Drive continuous improvement and operational efficiency.
• Foster a collaborative, solution-focused workforce.

Skills

Leadership

Safety compliance

Staff management

Scheduling & budgeting

KPI management

Tools

MS Office

Operational systems

Job description

Operations Manager, Non-emergency medical transportation

Aaron Paramedical (A Transdev Company) is hiring an Operations Manager for our Calgary location.

At Transdev, our values Care, Share, Dare, Deliver guide everything we do, and as an Operations Manager, you'll bring them to life every day through your leadership, decisions, and commitment to safe, reliable service.
In Calgary, you'll lead a high-performing Non-emergency medical transportation operation with a strong focus on safety performance operational excellence, and people leadership. This role is ideal for a leader who enjoys balancing day-to-day operations with building a proactive safety culture that protects employees, passengers, and the communities we serve.

We're looking for a hands-on Operations Manager to lead daily operations, support frontline workers, champion safety initiatives, and ensure reliable service delivery. If you thrive in a fast-paced environment and enjoy developing people while continuously improving operations, we'd love to hear from you.

Your role

• Oversee daily operations and ensure safe, reliable, and efficient service delivery.


• Manage staffing, scheduling, dispatch, and on-call coverage.


• Lead, coach, and manage operational employees.


• Ensure compliance with safety, regulatory, and client requirements.


• Manage client relationships and resolve operational issues.


• Monitor operational KPIs, service quality, and contractual performance.


• Control labour costs, overtime, fleet expenses, and operational budgets.


• Ensure fleet and equipment availability and readiness.


• Manage incidents, emergencies, and corrective actions.


• Drive continuous improvement and operational efficiency.


• Foster a collaborative and motivated workforce, promoting teamwork and adherence to company policies and procedures.


• Maintain a strong commitment to exceptional customer service, addressing passenger inquiries and concerns promptly and professionally.


• Seek opportunities for continuous improvement in service quality and passenger satisfaction.


• Assist in budgeting and financial forecasting for the operations department.


• Implement cost-effective strategies to optimize resources and control expenses.


• Develop and implement action plans to achieve operational goals and targets.


• Collaborate with external vendors, partners, and regulatory agencies to ensure smooth operations and compliance with contractual agreements and regulations.

Your profile

• 5+ years of experience in operations management, preferably in paramedical, healthcare, transportation, or emergency services.


• Proven experience leading and managing operational teams.


• Strong knowledge of scheduling, workforce planning, and operational performance management.


• Strong leadership, communication, and problem-solving skills.


• Ability to manage multiple priorities in a fast-paced, 24/7 operational environment.


• Strong focus on safety, compliance, and customer service.


• Financial acumen, including budget, labour cost, and KPI management.


• Proficiency with Microsoft Office and operational management systems.

The perks

• A competitive annual salary between $65,000-$80,000


• A comprehensive compensation & benefits package that includes annual bonus, paid vacation, extended health benefits


• Career advancement opportunities due to a strong presence across North America.


• The ability to have a positive social impact and to serve your local community.

Location and schedule

• Calgary AB


• Monday-Friday, 40 hours per week. Shifts may vary between day time and evening coverage, due to the nature of NEMT operations, weekends and on-call support may be required.

Join an international Group strongly rooted in the communities

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.