IT Support Specialist II

Prenuvo; Vancouver; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Free whole-body scans for staff

Flexible vacation policy

Comprehensive health benefits

Job summary

Prenuvo is seeking an IT Support Specialist in Vancouver. This hybrid role requires at least 3 years of experience in IT service delivery, strong technical skills, and an automation-first mindset. Responsibilities include providing technical assistance, administering systems, and collaborating with team members to resolve issues.

The position offers a salary range of $75,000–$85,000, a flexible vacation policy, and comprehensive benefits including health coverage. Join us in making an impact on proactive healthcare!

Qualifications

• At least 3 years of experience in an IT service delivery environment.
• Strong understanding of an ITSM framework (e.g., ITIL).
• Ability to develop and maintain production scripts.

Responsibilities

• Deliver internal technical assistance for hardware and cloud-based applications.
• Install, configure, and maintain systems at clinic sites.
• Administer and maintain mixed fleet of Windows and Mac devices.

Skills

Technical skills in computer hardware and software

Problem-solving skills

Strong communication skills

Time management

Tools

Okta

Atlassian

Slack

Google Workspace

Job description

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole-body scan is fast, safe, and non-invasive. We lead the change against catching it too late.

Location

This is a hybrid role expected to be on site at our Vancouver office location, at least 3 days a week, with additional on-site presence as needed. Candidates must live within a commuting distance to the Vancouver office location.

Eligibility

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa.

What You’ll Do

• Deliver internal technical assistance for Prenuvo's end-user and server hardware, as well as enterprise cloud-based platforms and applications such as Okta, Atlassian, Slack, and Google Workspace
• Install, configure, maintain and support computer systems, servers, and network equipment at clinic sites
• Collaborate with team members and cross-functional stakeholders to identify and resolve complex technical issues
• Maintain and update documentation related to IT infrastructure and support
• Administer and maintain a mixed fleet of Windows and Mac devices using mobile device management (MDM) platforms
• Build scripts and automated workflows to streamline repetitive support and provisioning tasks, reduce toil, and improve consistency of support
• Uphold and reinforce Prenuvo's cybersecurity policies to help ensure systems are configured following best security practices

What You’ll Bring

• At least 3 years of experience in an IT service delivery environment
• Strong technical skills in computer hardware, software, networking, and operating systems
• Experience supporting both Windows Client OS and Mac OS in an enterprise environment
• Possess an automation-first mindset with a proven ability to develop, troubleshoot, and support production scripts to eliminate manual tasks
• Strong understanding of an ITSM framework (e.g., ITIL) and a track record of contributing to ITSM workflow and tooling improvements
• Security-minded approach to daily work, applying industry best practices and continually seeking better ways to strengthen system security and protect customer privacy
• Excellent personal organization and time management – able to maximize efficiency in user support and team interactions; meet deadlines, commitments, and project requirements with thorough attention to detail
• Problem-solving skills – able to think creatively to find solutions to complex technical problems
• Flexibility – able to adapt to changing priorities and willing to take on new responsibilities as needed
• Strong communication skills – able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations

Nice to Have

• Expertise in enterprise Identity Management, including advanced IdP configuration, user lifecycle management, and experience navigating the challenges of cross-platform identity migrations
• Cisco Meraki networking experience sufficient to remotely troubleshoot connectivity and equipment issues, coordinate technician visits with on-site staff, and contribute to network planning, procurement, configuration, and installation at new facilities

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team – Prenuvo provides free, whole-body scans to each team member
• Growth opportunities are at the heart of our people journey, we are doing big things with bright minds – there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do – our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing – we have a flexible vacation policy and we encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, and mental health coverage to support you and your family
• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions
• The base salary for this role ranges from $75,000–$85,000 local currency, depending on experience and geographic location

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Background Check

As part of the hiring process, successful candidates will undergo a background check in compliance with applicable federal, provincial, and state rules.