Client Services Partner (Fixed-Term - 6 Months)

Prenuvo; Vancouver; On-site; CAD 45,000 - 48,000; Full time

Job summary

Prenuvo is seeking a Client Services Partner in Vancouver to support the enhanced scan workflow and patient experience. You will coordinate end-to-end clinical processes, manage post-scheduling workflows, and assist with physician education initiatives.

The role collaborates with sales, operations, and clinical staff to ensure patients receive necessary guidance, including home lab draws and report distribution, with a focus on excellent service and confidentiality.

Qualifications

• Experience in patient coordination, healthcare operations, or clinical support roles (preferably in imaging, concierge medicine, or specialty healthcare).
• Strong organizational and project management skills, with the ability to juggle multiple responsibilities simultaneously.
• Excellent communication and relationship management skills, with a patient-centric and service-oriented approach.

Responsibilities

• Serve as the primary point of contact for patients undergoing a membership tiered scan, ensuring a smooth experience from scheduling to follow-up.
• Coordinate post-scheduling workflows with sales and clinical teams to ensure patients complete all steps for their scan.
• Facilitate lab draws by coordinating with third-party providers and ensuring timely results for consultations.
• Distribute additional reports (body composition analysis, brain volume quantification) accurately and on time.
• Monitor patient progress and address delays or issues proactively.

Skills

Patient coordination

Healthcare operations

Clinical support

CRM systems

Scheduling platforms

Job description

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

Prenuvo is seeking a Client Services Partner to support the enhanced scan workflow and ensure a seamless experience for patients and physicians. As a key member of the clinical team, you will be responsible for managing the end-to-end clinical process related to the enhanced scan, coordinating post-scheduling workflows, and assisting with physician education initiatives.

This role involves close collaboration with the sales team, operations, and clinical staff as well as personal care with Prenuvo patients to ensure that they receive the necessary guidance and follow-up for their enhanced scan. You will also facilitate home lab draws, additional report distribution (body composition and brain volume quantification), and physician education coordination.

If you are highly organized, detail-oriented, and passionate about improving the patient experience in an innovative healthcare setting, we encourage you to apply for this exciting opportunity!

This is a fixed-term role over a 6-month duration, with the potential to extend or convert to full-time depending on business need and employee performance. This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You'll Do

Membership Scan Coordination

• Serve as the primary point of contact for patients undergoing a membership tiered scan, ensuring a smooth experience from scheduling to follow-up.
• Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan.
• Facilitate lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations.
• Ensure timely and accurate distribution of additional reports, including body composition analysis, advanced heart health assessment and brain volume quantification.
• Monitor and track patient progress throughout the scan workflow, ensuring any potential delays or issues are addressed proactively.

Provider Education Program Support

• Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process.
• Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience.
• Work closely with the physician sales team to ensure timely scheduling and engagement with program participants.
• Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback.

Patient & Physician Communication

• Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services.
• Provide timely updates and support to patients regarding their scan process, including preparation instructions, lab draws, and follow-ups.
• Ensure high levels of patient and physician satisfaction by proactively addressing any concerns, answering questions, and coordinating with relevant stakeholders.
• Maintain the highest degree of confidentiality and compliance when handling patient and physician information.

What You'll Bring

• Experience in patient coordination, healthcare operations, or clinical support roles (preferably in imaging, concierge medicine, or specialty healthcare).
• Strong organizational and project management skills, with the ability to juggle multiple responsibilities simultaneously.
• Excellent communication and relationship management skills, with a patient-centric and service-oriented approach.
• Experience working with sales and physician relations teams is a plus.
• Proficiency in using CRM systems, scheduling platforms, and medical record systems to track patient and physician progress.
• Ability to work independently in a fast-paced environment, problem-solve, and anticipate patient and physician needs.
• Flexibility to adapt to evolving responsibilities as the enhanced scan workflow develops.

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• The hourly rate for this role is $32.70 - $34.62 per in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [e-mail].