IT Support Specialist

Applytojobs; Vancouver; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Dress code relaxed

Central Yaletown location

Job summary

Cloud Collective is a Vancouver-based managed services provider delivering white-glove IT support to over 100 clients across industries. The role focuses on end-user and systems support, turning complex concepts into simple terms, and building scalable, automated systems.

The ideal candidate has strong communication skills, familiarity with Windows Server, cloud platforms, and scripting basics, with a willingness to grow technically.

Qualifications

• You must be an excellent communicator, someone who can turn complex concepts into simple non-technical lingo.
• Protocols (ACLs, NAT, DHCP, DNS, etc.)
• Windows Server (Active Directory, Group Policies, File Sharing, Hyper-V)
• Cloud platforms (Azure, AWS, etc.)
• Basic proficiency in one programming or scripting language (PowerShell, Python, etc.)

Responsibilities

• Supporting clients with technical issues and acting as a trusted adviser to their businesses.
• Publishing easy-to-skim, informative and digestible documentation and knowledgebase articles for internal and client use.
• Designing scalable, automated and reliable systems to minimize help desk service requests.

Skills

Excellent communicator

Plain language

Networking protocols

Windows Server

Azure

AWS

PowerShell

Python

Education

BCIT education

Tools

PowerShell

Python

Job description

Introduction

We're a downtown-based tech company looking to grow our team!

www.CloudCollective.com

We are looking for someone long-term to grow with our company.

Company

Cloud Collective is a fast-growing Vancouver-based managed services provider that puts today's most pressing cloud infrastructure challenges at the heart of its brand. We turn the best cloud and server technologies into trusted solutions for small and medium-sized businesses. We're a small and tight-knit team serving over 100 clients in a wide variety of verticals such as legal, manufacturing and non-profits. With our rapid growth trajectory, we need someone to help us continue delivering on a high standard of site reliability while fostering strong customer relationships.

Position Overview

As an IT support specialist, you’ll provide end-user and systems support to our managed IT clients and act as a trusted adviser to them. Your goal is to be fanatical about delivering white glove customer service while upholding our high technical standards. Your success will be measured by the clients' return on their investment in us. Helping them protect their systems while simultaneously developing your personal technical skills to become a foremost expert in our field.

At Cloud Collective, we ask a lot of our employees which is why we give so much in return. In addition to your competitive salary, we’ll shower you with perks, including:

• Dress: wear anything you like to the office and be as comfortable at work as you are in your living room. All that we ask is that for client meetings and on sites, you dress to their standards and leave the bear paw slippers and bathrobe at the office.
• Location: On the days you are in the office, get here quickly thanks to our highly accessible central location in Yaletown.

Not everyone can be a Support Specialist.

Experience: Customer Service Rockstar - that's what we're looking for.

Education: BCIT education - you got it.

Skills: You must be an excellent communicator, someone who can turn complex concepts into simple non-technical lingo. Let us know if which of the following you feel you are skilled in:

• Protocols (ACLs, NAT, DHCP, DNS, etc.)
• Windows Server (Active Directory, Group Policies, File Sharing, Hyper-V)
• Cloud platforms (Azure, AWS, etc.)
• Basic proficiency in one programming or scripting language (PowerShell, Python, etc.)

Characteristics: we’re looking for someone that is a people person, able to get along with clients and has the patience to walk non-technical users through technical concepts. You must also be a tinkerer, unafraid of voiding the warranty to take something apart and build it again.

Responsibilities:

1. Supportingclients with technical issues and acting as a trusted adviser to their businesses.
2. Publishingeasy-to-skim, informative and digestible documentation and knowledgebase articles for internal and client use.
3. Designingscalable, automated and reliable systems to minimize help desk service requests.