IT Support Specialist

Alpaca; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading financial technology firm is seeking an experienced IT Support Specialist to join their remote team in Toronto. The role involves supporting team members with IT-related tasks and ensuring organizational security. Candidates should have over 3 years of experience in IT support, strong problem-solving skills, and be fluent in English. The company offers competitive salary, health benefits, and assistance for home-office setup.

Benefits

Competitive Salary & Stock Options

Health Benefits

New Hire Home-Office Setup: One-time USD $500

Monthly Stipend: USD $150

Qualifications

• 3+ years of experience in IT support or helpdesk role.
• Experience with LAN/WAN environments.
• Fluent in English (written and verbal).

Responsibilities

• Be the go-to person for IT helpdesk requests.
• Set up and deploy laptops and devices.
• Manage and secure endpoint devices.

Skills

IT support

Cloud-centric environments

Cybersecurity

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's degree in Information Technology or related field

Job description

Overview

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series C funding round brought our total investment to over $170 million, fueling our ambitious vision. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 6 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We\'re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members: We\'re a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond. We\'re searching for passionate individuals eager to contribute to Alpaca\'s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role

We are seeking an experienced IT Support Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization. The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead.

Things You Get To Do (Responsibilities)

• Be the Go-to-Person for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Set up and deploy laptops, devices, software, and other hardware
• Assist with shipping and receiving of hardware assets
• Manage MDM system, including BYOD
• Maintain the firm\'s inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT-related topics
• Assist with change management and procurement activities
• Other related duties as required

Who You Are (Must-Haves)

• Excited about Alpaca\'s mission and what we\'re building
• 3+ years of experience in an IT support or helpdesk role
• Experience with cloud-centric environments and cybersecurity capabilities
• Experience with traditional on-prem LAN/WAN environments
• Strong analytical and problem-solving skills
• Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
• Available for on-call rotations and after-hours responses as needed

Nice-to-Haves

• Bachelor\'s degree in Information Technology or a related field
• IT or Security related certifications
• Understanding of financial and privacy regulations
• Experience in the financial services industry
• Business acumen to balance tradeoffs between stakeholders and technology feasibility and budget constraints

How We Take Care of You

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy