IT Support Specialist

Egis in Canada; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading engineering and infrastructure firm is seeking an IT Support Specialist in Toronto. The ideal candidate will provide crucial technical support, troubleshoot issues, and assist with IT systems maintenance. Applicants should have a degree in IT and 1-2 years of experience. Join this innovative team where your skills will thrive in a supportive environment offering team collaboration and growth opportunities.

Benefits

Competitive salary

Benefits package

Referral bonus program

Qualifications

• 1-2 years of experience in an IT support role.
• Basic understanding of computer hardware, software, and networking.
• Familiarity with Microsoft 365 applications and services.

Responsibilities

• Provide first-level support to employees via phone, email, or in-person.
• Troubleshoot hardware and software problems.
• Assist in the setup, configuration, and deployment of new equipment.

Skills

Problem-solving skills

Excellent communication

Attention to detail

Education

Certificate, diploma, or degree in IT or related field

Tools

Microsoft 365

Job description

Overview

Join Egis, where your ambition meets unparalleled growth opportunities. As we continue to expand within Canada, we're looking for talented professionals like you to be part of our innovative team. Imagine working alongside over 1,000 top-tier engineers, architects, and planners, all dedicated to shaping the future of infrastructure and development. At Egis, your skills and aspirations will find the perfect environment to thrive. Elevate your career with us and be a driving force in our exciting journey.

Our values showcase everything we believe in:

A Responsible Company - We care about people, and we care about our impact; acting responsibly wherever we work and whatever we do.

A People-First Company - This is an environment of mutual respect where every team member matters, no matter who they are.

A Creative Company - Creativity is in our DNA. This is the fuel that helps us tackle the major challenges of our time.

Job Description

We are seeking a motivated and enthusiastic IT Support Specialist to join our dynamic IT team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting in the maintenance of IT systems. A strong understanding of Microsoft 365 is considered an asset and will be beneficial in supporting our organization's technology needs.

Responsibilities

• Provide first-level technical support to employees via phone, email, or in-person, ensuring timely resolution of technical issues.
• Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and mobile devices.
• Assist in the setup, configuration, and deployment of new equipment and software.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Support users with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
• Assist with the management and maintenance of IT infrastructure, including network and server systems.
• Collaborate with senior IT staff to develop and implement IT policies and procedures.
• Conduct training sessions for employees on IT systems and best practices.
• Perform regular updates and patches to ensure system security and efficiency.
• Participate in IT projects and initiatives as required.

Qualifications

• A certificate, diploma, or degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• 1-2 years of experience in an IT support role.
• Basic understanding of computer hardware, software, and networking.
• Familiarity with Microsoft 365 applications and services.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.

Additional Information

Egis Canada is an equal opportunities employer offering a competitive salary and benefits to those with the skills suited to the needs of our clients.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates.

This role is eligible for a referral bonus in line with the Referral Program. If you have been referred, please provide the name of the employee who has referred you at the time of your application.

At Egis, we embrace innovation to tackle challenges and utilize AI in our recruitment process under stringent ethics and compliance policies and in alignment with our values of being a Responsible Company, a People First Company and a Creative Company. Committed to diversity, growth and collaboration, we may leverage AI to support the recruitment process.