IT Support Specialist

AtomVie Global Radiopharma Inc.; Hamilton; On-site; CAD 40,000 - 60,000; Full time

Job summary

AtomVie Global Radiopharma Inc. is seeking an IT Support Specialist based in Hamilton, Ontario. This role involves delivering technical support, fostering relationships across the organization, and problem-solving to enhance technology operations. Ideal candidates should have proficiency in Microsoft Windows, networking concepts, and display excellent communication skills, all while thriving in a dynamic work environment. AtomVie offers competitive benefits including health plans and an RRSP matching program.

Benefits

Group Health & Dental Benefits

RRSP Matching Program

Parking Allowance

Qualifications

• Knowledge of Microsoft Windows Operating Systems (Windows 11, Server 2019/2025).
• Strong knowledge of Networking Concepts and Protocols.
• Ability to lift and move computer equipment weighing approximately 45lbs.

Responsibilities

• Provide Level 1 and Level 2 technical support.
• Move and set up computer stations, granting network permissions.
• Diagnose problems and provide remote troubleshooting.

Skills

Customer Service Orientation

Time Management

Communication Skills

Organizational Skills

Tools

Microsoft Windows

Microsoft 365

Cisco Networking

Job description

AtomVie Global Radiopharma Inc. is a global leading GMP manufacturer and distributor of clinical and commercial radiopharmaceuticals. We work with our partners to transform patients’ lives by advancing high quality drugs for the treatment and diagnosis of diseases.

We are a community that challenges ourselves professionally, takes pride in what we can accomplish together and values the impact we can make with our partners and patients across the globe. Start your career with AtomVie today and help us achieve our vision: to transform lives by revolutionizing healthcare.

About the Role

The IT Support Specialist will provide comprehensive technical support and assistance to employees, while developing strong relationships. The incumbent will effectively communicate with all levels within the organization and contribute to problem resolution and efficient technology operations.

What You Will Do

• On a daily basis, provide Level 1 and Level 2 technical support
• Regularly move and set up computer stations as well as granting network permissions
• On a daily basis, develop good working relationships with employees to provide them with the technological tools required to be successful in their roles
• On a daily basis, provide superior customer support and communicate with all levels within the organization
• On a daily basis, provide prompt application support to users while taking ownership of problem resolution
• Regularly diagnose problems quickly and correctly
• Regularly provide remote troubleshooting and diagnosis of network connectivity issues
• Other duties as assigned when required for this position and work closely with member of the IT team

What You Bring to the Role

• Customer service oriented; capability of effectively communicating with all levels within the organization
• Excellent time management skills and ability to multi-task in a dynamic and fast-paced environment
• Proficiency in time management, written and verbal communication skills
• Excellent organizational and planning skills

Requirements

• Knowledge of Microsoft Windows Operating Systems (Windows 11 Windows Server 2019/2025)
• Strong knowledge of Networking Concepts and Protocols (e.g., TCP/IP, DNS, DHCP, VPN…Etc) and a familiarity the Cisco ecosystem
• Experience with administering Microsoft 365, exchange, and teams with a basic understanding of intune and Entra
• Experience with Windows Domain, Nutanix and Virtual Server experience an asset
• Ability to lift and move computer equipment weighing approximately 45lbs on a frequent basis
• Ability to collaborate and work well in a team environment
• Ability to perform under pressure and work independently
• Ability to learn quickly and work with cutting edge technology in the Pharma\Biotech Industry
• Weekend work and overtime may be required

AtomVie Offers

• Group Health & Dental Benefits (from day 1)
• RRSP Matching Program
• Perkopolis
• Employee Assistance and Wellness Programs
• Parking Allowance

AtomVie is committed to fostering a workplace that values diversity, equity, and inclusion. We believe that a diverse and inclusive workforce enhances our ability to innovate, collaborate, and better serve our clients and patients. We thank you for considering a career with AtomVie. Only those candidates selected for an interview will be contacted. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. We are dedicated to ensuring that every qualified applicant has an equal opportunity to thrive within our organization.