IT Support Specialist

FLOFORM Countertops; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A countertop manufacturing company in Winnipeg is looking for a FULL-TIME on-site IT Support Specialist to provide technical support, manage IT infrastructure, and maintain documentation. Candidates should have an Associate Degree in computer science and a minimum of 3 years of IT support experience. The role offers competitive wages and benefits, as well as a positive working environment.

Benefits

Competitive Wage

Medical and dental benefits

RRSP Matching

Paid Sick Time

Qualifications

• Minimum of 3 years’ experience in IT support.
• Ability to learn new software programs.
• Excellent written and communication skills.

Responsibilities

• Provide technical support for users at branches and the corporate office.
• Perform system installs and upgrades as needed.
• Analyze metrics to evaluate IT system performance.

Skills

Troubleshooting

Customer service

Time management

Organizational skills

Networking fundamentals

Education

Associate Degree in computer science

Tools

Windows 7, 10, 11

Microsoft SQL Server

SharePoint

VOIP

FortiGate Firewall

Job description

Description

Our Winnipeg Branch is seeking a FULL-TIME on site IT Support Specialist.

FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 17 Showrooms and 8 fabricating facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary

The IT Support Specialist is responsible for performing clerical, technical, and administrative duties in support of the IT department. This includes document preparation, filing, new employee systems set up, and responding to help desk inquiries for both software and hardware issues

Qualifications

• An Associate Degree in computer science or equivalent experience
• A minimum of 3 years’ hands-on experience maintaining, troubleshooting and repairing computers, printers and server hardware in a Windows environment
• Good understanding of networking infrastructure
• Experience with SharePoint application, development Dynamics GP, Outlook/MS Office Exchange, VOIP, ERPs, Mitel phone system and FortiGate Firewall will be an asset
• Experience with Windows 7, 10 and 11 along with Windows server 2012 and higher, and Microsoft SQL Server
• Ability to learn new software programs
• Strong time management and organizational skills
• Excellent written or communication skills
• Positive attitude with a demonstrated commitment to customer satisfaction
  
  

Duties And Responsibilities

• Provides excellent customer service through timely, reliable, and dependable technical support for users at branches and the corporate home office
• Supports enterprise systems including legacy and new technology solutions
• Performs system installs and upgrades as needed
• Installation, configuration, documentation and maintenance of our Corporate Office IT infrastructure and networking infrastructure, including hardware, purchased software
• Develop, test and maintain a Disaster Recovery strategy and implement associated requirements
• Comfortable leveraging technology for most day-to-day functions
• Manage relationships with technology service providers (vendors, stakeholders, consultants)
• Support, develop and maintain technical documentation including system inventory
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN, etc.)
• Demonstrated understanding of contemporary IT infrastructure (SAN, hypervisors, etc.)
• Analyzes metrics to evaluate IT system performance and recommend improvements
• Maintains an electronic library of user guides and training materials
• Provides administrative support and maintains in-depth knowledge of company policies and procedures
• Assists project team in planning and implementation of special projects
• Performs root cause analysis of complex system problems and provide corrective actions
• Performs onboarding/offboarding services in CAN/US (employees telephone, workstations, devices, IT access’)
• Create custom reports using SQL Reporting Services
• Other duties as assigned
  
  

FLOFORM Is Proud To Offer The Successful Candidate

• Competitive Wage
• Medical and dental benefits
• RRSP Matching
• Paid Sick Time
  
  

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our Customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, contact us today!!!

Submit a resume at www.floform.com/careers

We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at www.floform.com.

We are an Equal Opportunity Employer.