IT Support Specialist

Edge OFS; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading energy service company in Calgary is seeking an IT Support Specialist who will provide technical assistance to employees in an in-office setting. The ideal candidate should have at least 2 years of IT support experience, be proficient in various IT tools, and possess strong troubleshooting skills. This role offers opportunities for professional growth and teamwork within a dynamic environment.

Qualifications

• Ability to install, configure, and maintain Windows/macOS.
• Strong understanding of desktop support and network troubleshooting.
• Excellent communication skills to explain technical issues to any audience.

Responsibilities

• Serve as the first line point of contact for technical support.
• Diagnose, test, implement, and verify solutions for user issues.
• Administer Microsoft 365 and manage IT asset.
• Participate in IT operational projects like cloud migrations.

Skills

Microsoft 365 Certified: Fundamentals or Modern Desktop Administrator Associate

Proficient in Windows 10/11

Excellent customer service skills

Multitasking across several projects

Education

Degree in a technical field

2+ years in a corporate IT support environment

Tools

TeamViewer

SharePoint

ZenDesk

Job description

Ideal Completions is an innovative production testing / flowback company, that builds the Ideal team with individuals who are motivated by challenge in a fast-paced environment while benefitting from extreme rewards, exponential growth and development opportunities, while promoting an empowering partnership between our company, team members, and clients.

Ideal Completions is dedicated to our core values: Integrity, Partnership, Respect, Expertise, and Passion. Upholding such values, promoted by our people, separates us from competitors as a top provider of services to the global energy industry.

We are seeking a passionateIT Support Specialistto join our growing team. In this dynamic, in-office role, you will provide comprehensive technical support to corporate and field office employees, supporting a completely service-driven and reliable IT environment.

This position is fully in-office. Remote or hybrid work is not available.

Duties and Responsibilities:

• Serve as the first line point of contact for all employee technical support, including computer hardware, software, telephony, networks, mobile devices, and cloud-based applications.
• Diagnose, test, implement, and verify solutions for user issues; escalate complex problems as needed.
• Promptly respond to help desk requests via phone, email, or ticketing system, delivering exceptional customer service and follow-through.
• Install, configure, upgrade, and maintain desktop/laptop computers, printers, peripherals, and mobile devices.
• Troubleshoot, configure, and maintain networks and network equipment (routers, switches, access points), network-attached storage, network cabling, and related infrastructure.
• Manage operating system and application deployment, software images, license tracking, and IT asset management.
• Participate in IT operational projects, such as cloud migrations and system upgrades.
• Liaise with vendors and external partners for support, procurement, or project delivery.
• Install, configure, and troubleshoot industry-specific software and common productivity suites.
• Administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Azure Active Directory, password resets, and group management.
• Utilize Microsoft Intune or other MDM solutions for device management and security.
• Maintain IT license records, confidentiality of user data, and accurate IT inventory.
• Perform field visits as required to serve as the local contact for installation, configuration, or support at field offices.
• Regularly lift up to 50lbs; frequent standing, bending, lifting, pulling, and pushing.

Required Knowledge, Skills and Abilities:

• Microsoft 365 Certified: Fundamentals or Modern Desktop Administrator Associate.
• Familiarity with remote support tools (TeamViewer, ConnectWise, LogMeIn).
• Proficient in at least four of: Windows 10/11, Office 365, SharePoint, PBX/VoIP systems, cloud storage/backup, basic network administration (Cisco, Meraki), or ITIL frameworks.
• Ability to work independently with minimal supervision, multitask across several projects, and re-prioritize as new issues arise.
• Excellent customer service and time management skills.
• Strong understanding of industry best practices for desktop support and network troubleshooting.

Education and Experience:

• Degree in a technical field or equivalent combination of education and experience.
• 2+ years in a corporate IT support/helpdesk environment.
• Excellent communication skills—able to explain complex technical issues to any audience.
• Ability to install, configure, and maintain Windows/macOS, mobile devices, networks, and cloud-integrated tools.
• Basic cybersecurity knowledge and troubleshooting ability.
• High organizational skills; able to manage and prioritize multiple requests in a fast-paced environment.
• Adaptability and eagerness to learn new technologies.
• Certifications such as A+, Network+, or relevant cloud certifications are a significant plus.
• Experience with ticketing systems (e.g., ZenDesk, FreshDesk, RemedyForce).