IT Support Specialist

WS Audiology USA; Burlington; On-site; CAD 50,000 - 57,000; Full time

Job summary

A leading healthcare technology firm in Burlington seeks an IT Support Specialist to provide first-level IT support and assist with operational duties. This full-time role requires at least 3 years of experience in a similar role and knowledge of Microsoft technologies. The role offers a salary range of $50,000 - $57,000, benefits from day one, and opportunities for professional development.

Benefits

Benefits upon day one of hire

RRSP with employer match program

15 days of vacation + 7 paid personal days annually

$400 annual education expense allotment

Qualifications

• Minimum 3 years of relevant work experience in a similar environment.
• Experience with Intune, Azure, and Office 365 considered an asset.
• Willingness to participate in some domestic travel within Canada.

Responsibilities

• Provide in-office IT support and coverage during business hours.
• Manage technology infrastructure, including all workstations.
• Computer hardware deployments, relocations, service, and repair.

Skills

Communication

Problem-solving

Teamwork

Time management

Education

College diploma in Information Technology

Tools

Microsoft Windows

Office 365

Intune

Azure

Job description

At WSAudiology, we are the pioneers of innovative solutions who have a shared passion for positive impact and always go above and beyond as a team!

As the IT Support Specialist, you will provide first-level support to all staff and assist the IT Department with maintenance and operational duties. This is a permanent full-time role based onsite at our Burlington head office (Mainway). Typical hours are 8:00 am - 4:00 pm.

What you'll do:

• Provide in-office IT support and coverage during business hours (Monday-Friday, starting at 8am).
• Assist in maintaining the IT office, LAN room, and storage areas, ensuring efficient space utilization
• Organize and manage inventory of IT equipment, including computers, peripherals, and other spare stock.

• Responsible for managing technology infrastructure, including all workstations, production-related systems, telecommunications infrastructure, and service desk support via JIRA ticketing queues
• Ensure that all requests for support are responded to in a reasonable time and executed accurately by staff, making changes to processes and procedures as required to ensure the appropriate support is provided
• Provide internal customer service throughout the company by maintaining a close customer-business relationship and creating an environment where staff receives information and automation necessary to maximize productivity on a short and long-term basis
• Computer hardware deployments, relocations, service, and repair
• Provide systems access to in-office and remote users
• Follow-up to ensure complete customer satisfaction

What we're looking for:

• College diploma in Information Technology or equivalent
• Minimum 3 years of relevant work experience in a similar environment
• Relevant industry certifications considered an asset (i.e., PMP, A+, ITIL, MCSE or similar designations)
• Experience with management of Intune, Azure, and Office 365 considered an asset
• 3 years of working experience in a Microsoft Windows environment (Microsoft Office Suite / Office 365, Adobe Acrobat, Microsoft Windows 11, Remote Desktop Environments, Microsoft Active Directory)
• Excellent ability to communicate and adapt communication style to customers
• Strong problem-solving and communication abilities.
• Proactive approach, initiative, and adaptability
• Excellent teamwork, cooperation, and time management skills
• Excellent communication skills to deal effectively with all levels of staff within the company
• Willingness to work in an onsite position at our Burlington head office
• Willingness to participate in some domestic travel within Canada for new clinic set-up or clinic IT changeovers (up to 15% of the time)

What we offer:

• 50,000 - 57,000 annual base salary based on experience
• Benefits upon day one of hire
• RRSP with employer match program
• 15 days (3 weeks) of vacation + 7 paid personal days annually
• $400 annual education expense allotment
• Continuous learning & development opportunities
• Flexibility and attractive working hours

Please apply with an updated resume.