IT Support Manager (m / f / d)

Maxon; Montreal; On-site; CAD 85,000 - 110,000; Full time

Job summary

A technology company in Montreal seeks an IT Support Manager to oversee their support team, ensure cybersecurity compliance, and train users on technologies. Ideal candidates should have 8-12 years of experience, strong troubleshooting skills, and a background in various IT environments. Join a vibrant team dedicated to customer satisfaction and innovation in software solutions.

Benefits

Public transport ticket

Matching RRSP contribution

Employee Assistance program

Company lunch once a month

Group Health insurance

Bike sharing program

Qualifications

• 8-12 years of relevant experience in IT support.
• 6+ years in supporting end users.
• Strong skills in hardware diagnostics and Windows/macOS support.

Responsibilities

• Lead and supervise the IT Support team.
• Ensure compliance with cybersecurity standards.
• Train end-users on new software and technologies.

Skills

End user hardware support

Troubleshooting

Networking

Team leadership

Communication skills

Education

CompTIA A+ Certification or equivalent

Tools

ITIL framework

ITSM tools

Job description

Join to apply for the IT Support Manager (m / f / d) role at Maxon

Join to apply for the IT Support Manager (m / f / d) role at Maxon

Direct message the job poster from Maxon

If you want to be a Maxonian and help bring the best 2D and 3D visual effects, motion graphics, gaming, AR / MR / VR, visualization and design software to the market, then we should have a chat.

WHO WE ARE :

Packed with brilliant, passionate people, Maxon is deeply rooted in the creative industry and committed to empowering the artistic community. We are Maxonians. We encourage and motivate each other to be curious learners. We are obsessed with customer fulfillment and inspiration – before, during and after purchase. If you too want to be a Maxonian and help, bring to market the finest software products for 2D and 3D visual effects, motion graphics, games, AR / MR / VR, visualization and general design, let’s talk.

What you will do :

This role will lead and supervise the Maxon First Level IT Support Team. Collaborate with other departments to align IT support goals. Ensure compliance with cybersecurity standards and protocols. Maintain documentation for IT processes and policies. Develop training programs to enhance team skills and knowledge. Regularly review and improve IT support workflows for efficiency.

• The IT Support Team Lead at Maxon is responsible for supervising and guiding the support team to ensure optimal performance in assisting end users.
• Distributing and monitoring workloads, maintaining efficient IT support workflows, and enhancing team capabilities through training initiatives.
• Proficiency in troubleshooting and resolving technical issues across multiple platforms and devices.
• Key responsibilities include delivering expert support for Windows and macOS environments, advanced assistance for mobile devices and tablets, and intermediate-level support for Linux users.
• Must demonstrate expert skills in hardware diagnostics, O365 and SaaS client support, and have a solid command of Active Directory troubleshooting within user environments.
• Requires close collaboration with other departments to align IT support objectives, upholding cybersecurity standards and protocols within the team.
• Additional responsibilities include maintaining comprehensive IT process documentation and ensuring accurate tracking and monitoring of IT assets.
• Triage and escalate support tickets properly.
• Plan, manage and participate in IT support projects.
• Train end-users on new software, technologies, and best practices.
• Other duties as assigned

What we are looking for :

• 8-12 years of recent relevant experience.
• 6+ years of experience in supporting end users in various IT environments.
• Jedi in end user hardware support, assembly, and troubleshooting.
• 2+ years of Networking experience or a CompTIA A+ Certificate or equivalent.
• 3+ years of experience in cabling installation and troubleshooting.
• Experience in ITIL framework and ITSM tools.
• Clearly explains IT support topics to end users and peers, adapting communication to suit diverse audiences.
• Prepares meaningful reports on team performance and workload to facilitate informed decision-making.
• Exhibits exceptional verbal and written communication skills in English, including technical documentation and user support guides.
• Leads, mentors, and guides the Maxon First Level IT support team members with a focus on collaboration and growth.
• Dependable and communicative team player, fostering a supportive and productive work environment.
• Demonstrates a quality-focused mindset with a strong sense of responsibility and task resolution orientation.
• Works independently to meet deadlines while effectively managing multiple priorities on short notice.
• Ability to address and solve conflicts within the team.

BENEFITS :

We want you to feel comfortable with us - not just during working hours, but every second. Maxon provides a range of benefits, here’s an overview of what you can expect.

• Public transport ticket
• Matching RRSP contribution
• Employee Assistance program
• Company lunch once a month
• Group Health insurance
• Bike sharing program

WHAT WE OFFER :

You will be part of a highly motivated international team of specialists working in an environment that offers a warm welcome with detailed onboarding and a dedicated mentor for a familiarization period as well as a wide range of individual development possibilities. Interested in joining our team? Click ‘’Apply here’’ to send us your application. Don’t meet every single requirement? At Maxon we embrace diversity, are avid explorers and curious learners, so if you’re excited about this role but your experience doesn’t entirely match every qualification in the job description, we encourage you to apply in any case. You may be just the right candidate for this or other positions.

We’re looking forward to hearing from you!

QUI NOUS SOMMES :

CE QUE NOUS OFFRONS :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Software Development

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