IT Support Engineer II

Safe Software; Surrey; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is looking for an IT Support Engineer II to join their dynamic team. This role focuses on providing advanced technical support and maintaining IT systems, ensuring smooth operations across the organization. Collaborating with various departments, you'll help identify technology needs and implement effective solutions. With a commitment to continuous learning and improvement, this position offers a supportive environment where your contributions will be valued. If you're passionate about technology and enjoy helping others, this is the perfect opportunity for you.

Benefits

Flexible working hours

Extended health and dental benefits

3 weeks vacation

Paid seasonal days off

Annual learning budget

Parental Leave Top-Up Program

Profit sharing

Complimentary parking

Bike storage

Volunteer time off

Qualifications

• 3+ years in IT support or similar technical role.
• Experience with Windows, Linux, and macOS systems.

Responsibilities

• Troubleshooting advanced hardware, software, and network issues.
• Supporting deployment and management of new IT technologies.
• Documenting and tracking issues and solutions.

Skills

Troubleshooting IT issues

Windows OS

Linux OS

macOS

Network configuration

Analytical thinking

Communication skills

Education

Degree in Information Technology

CompTIA A+

Network+

Microsoft Certified IT Professional

Job description

Safe Software Head Office
Surrey, BC V3T0M1, CAN

Description

• Location: This opportunity is on site
• Please note that employment is contingent upon the successful completion of reference checks and background checks, including a Canadian criminal background check.

Application Instructions:

• Please upload your application files in PDF format only.

The IT Support Engineer II is a key member of our IT team, responsible for supporting and maintaining Safe Software’s internal technology environment. You’ll resolve technical issues that go beyond first-level support, ensure systems are running smoothly, and take part in the rollout of new tools and improvements.

In this role, you’ll collaborate with colleagues across departments to understand their technology needs and help deliver solutions that support their success. You’ll also work closely with your fellow IT team members to develop best practices, share knowledge, and stay on top of new trends and technologies. If you thrive in a hands-on technical environment and enjoy helping others, this role is for you.

About The Team

Safe Software’s IT team supports the systems and services that keep our organization connected and secure. From managing infrastructure and solving tricky technical issues to helping teams use technology more effectively, we play a vital role in enabling smooth operations across the company. We work collaboratively, share knowledge freely, and are always looking for ways to improve how we do things.

What You’ll Be Doing

Troubleshooting and resolving advanced hardware, software, and network issues.

Configuring, maintaining, and updating IT systems and infrastructure.

Supporting the deployment and management of new technologies and IT projects.

Providing responsive and effective technical support to employees via multiple channels.

Documenting and tracking issues, solutions, and system updates.

Collaborating with other departments to understand and support their IT needs.

Identifying and implementing improvements to IT services and support processes.

Participating in internal training and contributing to knowledge-sharing within the IT team.

Staying current with new tools, practices, and IT trends.

Qualifications, Skills, and Competencies

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

Education & Certifications:

• A degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are an asset.

Experience:

• At least 3 years in IT support or a similar technical role.
• Experience with technologies and systems used at Safe Software is a strong advantage.

Skills:

• Proficiency in troubleshooting complex IT issues across hardware, software, and networks.
• Experience with Windows, Linux, and macOS operating systems, including system administration and network configuration.
• Strong communication skills for supporting users with varying technical backgrounds.
• Analytical thinking and problem-solving skills.
• Ability to manage tasks independently and contribute to team solutions.

Soft Skills:

• Committed to continuous learning and service improvement.
• Empathetic and able to explain technical concepts clearly and respectfully.
• Collaborative, curious, and proactive.

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

• Meaningful Work: Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become part of a team that finds meaningful ways to give back . Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 200 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact [e-mail] .