IT Support Coordinator

Mejuri; Toronto; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Mejuri Passport

Hybrid work model

Comprehensive medical and dental

Bereavement leave

Parental leave top-up

Job summary

Mejuri in Toronto is seeking a Level 1 IT Support Specialist to be the first line of help for employees. You’ll fix common issues, set up devices for new hires and stores, and help keep systems running smoothly.

You’ll work in a hybrid model (3 days in office, 2 remote) and support Windows and Mac, Google Workspace, Office 365, and Slack, while learning and collaborating with AI tools to drive efficiency.

Qualifications

• Strong IT knowledge sourced from formal study or work experience.
• Passion for solving problems and helping others.
• Familiar with Google Workspace, Office 365, or Slack as a user.
• Comfortable using Windows and Mac computers.
• Organized and able to follow instructions.
• Willing to learn new systems and tools.
• Able to lift and move IT equipment when needed.
• Reliable and able to work on-site as required.
• Open to AI tools and an AI-fluent workplace culture.

Responsibilities

• Serve as the first point of contact for IT issues and requests.
• Assist with Level 1 tech problems (computers, email, Wi-Fi, printers).
• Respond to IT tickets and resolve issues promptly.
• Set up laptops and devices for new employees.
• Support account access and password resets.
• Inventory IT equipment and manage cables and monitors.
• Troubleshoot basic networking issues and store setups.
• Collaborate with teams on small tech needs.
• Learn and follow IT processes to stay organized.
• Move equipment as needed and assist at stores.
• Assist with store openings and remote tech deployment.
• Visit nearby stores to resolve tech problems.

Skills

IT support

Problem solving

On-site readiness

Tools

Google Workspace

Office 365

Slack

Job description

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.

Job Overview

As a Level 1 IT Support Specialist at Mejuri you’ll be the first line of help for our employees when they have tech issues. Your job is to keep things running smoothly, fix common problems, and help set up technology for new team members and stores.

What you’ll do

• Serve as an initial point of contact for users in the organization, needing technical support
• Help team members with Level 1 tech issues (computers, email, Wi‑Fi, printers, etc.)
• Respond to IT support tickets and solve issues in a timely manner
• Set up laptops and other devices for new employees
• Support with account access problems and password resets
• Keep track of IT equipment like laptops, monitors, and cables
• Support basic networking issues (like if the internet goes down)
• Assist with opening new stores by helping set up internet and equipment
• Work with other teams when they have small tech needs
• Learn and follow IT processes to keep things organized
• Carry and move equipment when needed (like monitors and TVs)
• Go to nearby store locations to help with tech setups or problems

What you’ll bring to the team

• Strong Foundation of IT knowledge acquired through formal experience or Schooling/internships
• A passion for solving problems and helping others
• Familiar with tools like Google Workspace, Office 365, or Slack (even as a user)
• Comfortable using Windows and Mac computers
• Organized and able to follow instructions
• Willing to learn new systems and tools
• Able to lift and move IT equipment when needed
• Reliable and able to show up on‑site when require
• We’re building an AI‑fluent organization. We welcome candidates at all stages of their AI journey — what matters is curiosity, a willingness to learn, and an openness to working alongside AI tools as part of how we do our best work.

Benefits at Mejuri

• A minimum of four weeks vacation, plus personal days and three religious/cultural observance days.
• A hybrid work model for all corporate roles
• ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full‑time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top‑up of up to 80%, as well as a personalized return‑to‑work transition and accommodation plan for full‑time employees.

Please note that these benefits apply to full‑time employees.

Location

Toronto, Ontario
60 Bloor Street W
Hybrid; 3 days in office 2 days remote

At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another. This position requires in office work 3 days a week and remote work 2 days a week. Our office is located at 60 Bloor Street W, Toronto.

Salary

55K-65K
Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of 55-65K per annum based on a candidate’s experience and qualifications. We will review individual salary expectations and weight salary commensurate with experience.

At Mejuri, we use AI‑assisted tools as part of our recruitment process to help screen and assess candidate applications. All hiring decisions involve human review, and our Talent team remains responsible for evaluating candidates and making final decisions throughout the process.

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They’re the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member’s dedication to embracing and embodying these Values daily. This isn’t merely a duty; it’s a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.

Our values are:

RAISE THE BAR

Stay Curious, Share/Seek Feedback, and Strive for Excellence

CUSTOMER OBSESSED

Get close to the customer and prioritize them in our decisions

EMPOWERED OWNERS

Treat the company like your own, take initiative

FIND A WAY

Seek simple, creative solutions, and act fast

DRIVE RESULTS

Be clear on your goals and be relentless in achieving them

TEAM FIRST

Value team success over personal ego

Accommodation / Accessibility

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility‑related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.