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IT Support Center Analyst
Ritchie Bros.
Burnaby
On-site
CAD 37,000 - 46,000
Full time
Job summary
A global asset management company in Burnaby is seeking an IT Support Center Analyst to provide tier 1 & 2 technology support. The role involves responding to user requests, diagnosing issues, and maintaining IT systems. Candidates should have 2+ years in IT support and knowledge of Windows and Mac systems. This position offers a full-time entry-level opportunity in a dynamic work environment.
Qualifications
- 2+ years of relevant experience in IT support or customer service.
- Excellent written and oral communication skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
Responsibilities
- Effectively respond to user requests for technical assistance.
- Diagnose, advise, escalate or resolve user technical issues.
- Diligently log, track, and monitor IT Operations interactions.
Skills
Education
Tools
Job description
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About Us
RB Global (NYSE : RBA) (TSX : RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
About Us
RB Global (NYSE : RBA) (TSX : RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
About The Team
Our Technology teams work collaboratively from different locations across the world on multiple eCommerce sites, mobile applications, and automated online auctions. We encourage and celebrate technical innovation and work with some of the industry’s leading technologies and tools.
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.
Job Description
We’re looking for a IT Support Centre Analyst in Burnaby, BC. The work location for this position is Burnaby, British Columbia, and is an on-site work position with the possibility of a future hybrid rotation.
The IT Support Centre group provides support for the global Ritchie Bros. organization either directly in person, over the phone and during afterhours on-call basis. Support is provided 24 X 7, services provided include call center services and support for RB applications and IT infrastructure systems.
The IT Support Centre Analyst is a key member of the Global IT Support team and provides tier 1 & 2 technology support. The IT Support Centre Analyst manages incidents relating to our in-house computer systems and our SaaS / Cloud platforms in an efficient and service focused manner. This role supports users via incoming calls to the Support Centre, electronically via our ITSM platform or in-person walk-ins. This role requires courteous, timely, and effective resolution of end user IT issues, maintaining an accurate record of incidents, troubleshooting difficult problems or redirecting to appropriate 3rd level resources.
In addition, this role will involve rotational shifts, overtime, occasional weekend and on-call work, in addition to lifting and transporting of moderately heavy objects, such as computers and peripherals and sitting for extended periods of time.
Responsibilities
- Effectively respond to user requests for technical assistance via support centre phone calls, electronically and / or in-person
- Diagnose, advise, escalate or resolve user technical hardware and software issues while adhering to our IT operations standard procedures
- Assist 3rd level escalation support teams in solving critical problems related to RB application systems, infrastructure and associated software products
- Diligently log, track and monitor detailed information / issue resolutions on all IT Operations interactions using our ITSM tool
- Prioritize work queues and monitor urgent incidents to ensure expedient resolution
- Actively support the RB Unreserved Commitment to Safety : to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
Qualifications
Here’s what you bring :
This Job Will Require You To
Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies, we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Construction, Machinery Manufacturing, and Truck Transportation
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