IT Support Analyst IV

TD; Toronto; On-site; CAD 65,000 - 99,000; Full time

Job summary

An established industry player seeks an IT Support Analyst IV to join their dynamic team in Toronto. This role involves providing comprehensive systems and application support, ensuring operational efficiency and client satisfaction. Ideal candidates will have a strong technical background, particularly with Cisco technologies, and a commitment to continuous improvement. The position offers a collaborative environment focused on professional growth and development, making it an exciting opportunity for those passionate about technology and customer service. Join a company that values innovation and employee development while delivering top-notch support to its clients.

Benefits

Health benefits

Retirement plans

Paid time off

Career development

Recognition programs

Qualifications

• 3-5 years of relevant experience in IT support.
• Strong understanding of system/application support and performance monitoring.

Responsibilities

• Provide broad systems/application support and performance monitoring.
• Resolve incidents and maintain service levels.

Skills

Cisco Telepresence Video Devices

Unified Call Manager

Cisco Jabber

Incident Management

Problem Resolution

Education

Undergraduate degree

Technical Certificate

Tools

Cisco VCS

Cisco Control Hub

Cisco vCenter

Job description

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Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line Of Business: Technology Solutions

Pay Details: $65,600 - $98,400 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies are designed to allow colleagues to progress through the salary range as they develop in their roles. The actual offered base pay may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation details with their recruiter.

Job Description

Provides a broad range of systems/application support, research, analysis, administration, and performance monitoring for own area.

Key Accountabilities

This is an onsite role.

Technical Elements Include:

• Cisco Telepresence Video Devices
• Neat Video Endpoints (Good to have)
• Unified Call Manager
• Unity Voice Mail
• Cisco Emergency Responder
• Cisco Jabber
• Cisco VCS
• Cisco vCenter
• Cisco Control Hub

CUSTOMER

• Resolve incidents and problems, prioritize, escalate, and liaise with business and tech partners.
• Maintain service levels, minimize operational risk, and support application/system availability.
• Partner for scheduling, packaging, and releasing applications; reduce change times with parallel work streams.
• Enhance production stability by monitoring and maintaining applications/systems.
• Provide support through problem identification and resolution; ensure client satisfaction.
• Coordinate change management, communicate issues, and escalate when necessary.
• Deliver quality support, document issues, and research system opportunities.
• Interact with clients to meet their requirements.
• Design, review, and integrate application requirements including security and performance.
• Address application and data issues affecting integrity.
• Consult with functional areas on technology trends and processes.
• Manage application releases and develop technical understanding for project support.
• Handle incident management, monitor system health, and uphold SLAs.

SHAREHOLDER

• Monitor system lifecycle, support performance, and assist in disaster recovery planning.
• Identify optimization opportunities and ensure compliance with policies and standards.
• Implement process improvements and stay current with industry trends.
• Support testing, develop business cases, and manage vendor relationships as needed.

EMPLOYEE / TEAM

• Work effectively in a team, support colleagues, and manage workload to meet standards.
• Promote a positive environment, share knowledge, and suggest productivity improvements.

BREADTH & DEPTH

• Support all aspects of applications/systems, act as a reference, and resolve client issues.
• Configure, upgrade, and administer applications; develop scripts to enhance environments.
• Perform problem determination and analysis.

Experience & Education

• Undergraduate degree or Technical Certificate.
• 3-5 years relevant experience.

Who We Are

TD is a leading global financial institution, the fifth largest bank in North America, serving over 27 million households and businesses. We are committed to enriching lives and leading with innovation and customer focus.

Our Total Rewards Package

Includes salary, variable pay, health benefits, retirement plans, paid time off, discounts, career development, and recognition programs.

Additional Information

We support career growth through development conversations, training, mentorship, and a variety of opportunities. We are committed to accessibility and encourage applicants to request accommodations.

Colleague Development & Training

We provide onboarding, continuous learning, and mentorship to help you succeed and grow within TD.

Interview Process & Accommodation

We will contact candidates for interviews and communicate outcomes. We are committed to accommodating applicants' accessibility needs throughout the process.