IT Support Analyst for Payroll and HR

CGI; Montreal; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading company seeks a Payroll and HR IT Support Analyst to provide first-level support for payroll and HR information systems. You'll play a crucial role in assisting users and ensuring compliance with procedures while collaborating with various teams. Ideal candidates will have a background in HR or payroll IT support and possess excellent analytical and communication skills, particularly in French.

Qualifications

• Minimum 2 years of experience in first-level application support, ideally in HR or payroll.
• Knowledge of or strong interest in HR systems, payroll, or HRIS.
• Excellent oral and written communication skills in French.

Responsibilities

• Receive, qualify, and resolve incidents and requests related to HR/Payroll applications.
• Provide functional support to users in the daily use of the tools.
• Contribute to the continuous improvement of support processes.

Skills

Analytical Thinking

Customer Service & Support

French

Education

Training or certification in human resources, payroll, IT, or a related field

Tools

JIRA

Confluence

Job description

Position Description:

As a Payroll and HR IT Support Analyst, you will provide first-level support for users of payroll and human resources information systems. You will guarantee quality service, promptness and compliance with internal procedures.

You will play a key role in the day-to-day support of users, working closely with the level 2 support teams.

Your future duties and responsibilities:

• Receive, qualify, and resolve incidents and requests related to HR/Payroll applications (HRMS, payroll software, time tracking, etc.)
• Provide functional support to users in the daily use of the tools
• Escalate complex incidents to Level 2 or to the relevant technical/functional teams
• Track tickets in the JIRA management tool
• Update the knowledge base and user documentation
• Contribute to the continuous improvement of support processes
• Maintain effective communication with all teams to ensure compliance with best practices

Required qualifications to be successful in this role:

• Training or certification in human resources, payroll, IT, or a related field
• Minimum 2 years of experience in first-level application support, ideally in an HR or payroll environment
• Knowledge of or strong interest in HR systems, payroll, or HRIS
• Proficient in office software (Excel, Outlook, etc.)
• Knowledge of JIRA and Confluence tools (asset)
• SCP certification from the National Payroll Institute (INP) or training in payroll legislation (asset)
• Excellent analytical, listening, and communication skills
• Rigor, service-oriented, and teamwork skills
• Ability to work independently while collaborating closely with other teams
• Ability to manage multiple projects simultaneously and prioritize effectively
• Responsiveness, deadline-oriented, and detail-oriented
• Excellent oral and written communication skills in French
• Strong interest in analysis and problem-solving
• Collaborative spirit, ability to mobilize different perspectives to find solutions
• Teaching skills and a sense of support
• Diagnostic and continuous improvement orientation

Skills:

• Analytical Thinking
• Customer Service & Support
• French

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.