IT Support Analyst - ERP & General Support

Nature’s Fare Markets; Vernon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional organic grocery store in Vernon seeks an IT Support Analyst to provide ERP support and general IT assistance. The ideal candidate has 3+ years of customer-facing IT experience and a passion for organic products. Responsibilities include troubleshooting ERP issues, assisting with configurations, and training users. Enjoy competitive wages and a supportive work environment that values growth.

Benefits

Competitive wages, starting at $27.00 - $31.00/hr

Flexible benefits and store discounts

Opportunities for growth

Qualifications

• 3+ years of experience in a customer-facing IT support role.
• On-call availability after training.
• Passion for local, organic, and sustainable food.

Responsibilities

• Provide technical support for ERP issues.
• Troubleshoot and resolve user-reported problems.
• Assist with ERP configurations and user training.

Skills

Customer-facing IT support experience

Technical troubleshooting

Interpersonal skills

Communication skills

Education

Related education (2 years)

Tools

Jira

Active Directory

Exchange

Job description

Good People, Good Food. Do you love healthy, organic products? Want to work in a fun environment that helps you grow and thrive? Come to work at Nature's Fare Markets.

IT Support Analyst - ERP & General Support

The Opportunity :

As a key member of our Business Applications team, you will be our go-to person for IT support, including ERP and general support requests.

As our ERP & General support specialist, you will be the first responder to helpdesk and ERP support requests, triaging, prioritizing, and tracking each request through Nature’s Fare incident tracking system, Jira. You will work within a small, collaborative team on support-related tasks and projects, handling low to moderate support volume, and performing additional duties as needed. Your responsibilities will include:

• Providing technical support and assistance to end-users with ERP issues.
• Troubleshooting and resolving user-reported problems, escalating when necessary.
• Serving as a liaison between end-users and the ERP development team, conveying feedback and requests.
• Assisting with ERP configurations, setups, and customizations.
• Developing and maintaining documentation, user guides, and training materials.
• Conducting user training sessions on ERP functionalities.
• Monitoring system performance and identifying optimization opportunities.
• Collaborating on system upgrades, patches, and enhancements.
• Staying informed on industry trends related to ERP support.
• Participating in ERP projects, integrations, and migrations.

General Support Tasks :

• Imaging desktops/laptops with standard images.
• Deploying desktops/laptops and providing overviews of new features.
• Visiting stores periodically for support and maintenance.
• Creating/modifying Active Directory profiles for new hires and terminations.
• Managing Exchange mailboxes and tracking CAL usage.
• Deploying/troubleshooting printers, hardware, software, networked devices.
• Refining system monitoring platforms to ensure critical systems are monitored effectively.
• Coordinating with HR and store managers on onboarding and offboarding processes.
• Diagnosing WiFi issues and suggesting improvements.
• Participating in projects like server refreshes, Active Directory cleanup, and IT documentation improvements.
• Performing other duties as assigned.

What We Are Looking For :

• At least 3 years of experience in a customer-facing IT support role.
• 2 years of related education is an asset.
• On-call availability after training.

You Check All the Boxes if You Have :

• A passion for local, organic, and sustainable food and supplements.
• A desire to deliver excellent service in retail and food service.
• Exceptional interpersonal and communication skills.
• A strong work ethic and a desire to contribute to health and wellbeing.
• Leadership qualities and a positive, supportive attitude.
• Alignment with our core values and philosophy.
• The ability to work in a fast-paced, energetic environment.

Perks :

• Competitive wages, starting at $27.00 - $31.00/hr, depending on experience.
• Flexible benefits, store discounts, education allowance, and free swag.
• A fun, supportive work environment with opportunities for growth.

Additional Information :

• We promote wellness, mindfulness, and movement.
• We involve our teams in decision-making.
• We are dedicated, caring, and collaborative.

Location & Work Environment :

• On-site at our Vernon head office.
• Occasional travel to store locations across the Okanagan and coast.
• Open work environment; dog-friendly.

Does this sound like the opportunity for you? We would love to hear from you!