IT Support Analyst – Ontario, CA

Tiro Security, LLC; Ontario; On-site; CAD 55,000 - 93,000; Full time

Job summary

A leading cybersecurity staffing firm is looking for an IT Support Analyst in Ontario. The ideal candidate will have strong troubleshooting skills and experience in a technical support role, dealing with multiple operating systems and enterprise tools. This is an onsite position with excellent promotion opportunities for a customer-oriented individual seeking to contribute in a security-conscious environment.

Qualifications

• Minimum 2 years of experience in IT support, help desk, or technical support role.
• Strong troubleshooting skills across hardware, software, and networking environments.
• Solid understanding of Windows, macOS, and Linux operating systems.

Responsibilities

• Support and maintain critical IT systems in a fast-paced environment.
• Assist non-technical end users effectively with technical issues.
• Work with IT asset management and security best practices.

Skills

Technical troubleshooting

Customer-first mindset

Communication

Exposure to security best practices

Tools

Microsoft 365

Active Directory

SQL

Python

Ticketing systems

Remote support tools

Job description

Job Reference: 6073

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Our Client is seeking an IT Support Analyst to join their growing team in Ontario, CA. This position offers the opportunity to support and maintain critical IT systems in a fast-paced, security-conscious environment. The ideal candidate will bring strong technical troubleshooting skills, familiarity with enterprise tools, and a customer-first mindset.

This is an onsite position for US Citizens and Green Card holders.

If you require visa sponsorship now or in the future, you are not eligible for this role.

The Client is open to candidates willing to permanently relocate to the area.

This is a unique opportunity to join a well-established, rapidly expanding firm with excellent promotion opportunities.

The ideal person will have:

A minimum of 2 years of experience in a commercial, full-time IT support, help desk, or technical support role.

Strong troubleshooting and technical support skills across hardware, software, and networking environments.

Familiarity with ticketing systems, remote support tools, and IT asset management.

Solid understanding of Windows, macOS, and Linux operating systems.
Knowledge of common enterprise IT tools, Microsoft 365, Active Directory, SQL and Python.

Great written and verbal communication skills with the ability to support non-technical end users.

Exposure to security best practices or willingness to work in a security-aware environment is a plus.

Salary dependent on experience: $55K to $93K.

Tiro Security is a specialist in Cyber Security staffing and professional services company. Formed in 2012, headquartered on the West Coast and helping clients all over the USA, Cyber Security is ALL we do. Tiro Security is extremely active in the cybersecurity industry and regularly speaks as experts on staffing, careers, and retaining talent at major conferences including DEFCON, ISC2 Congress, ShellCon, BSides, and RSA

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