IT Support Analyst (12 Month Contract)

Greenfield Global Inc.; Chatham; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Health and dental benefits

Disability and life insurance

Paid vacation time

Retirement savings plan

Job summary

Greenfield Global Inc. is seeking an IT Support Analyst to join our growing team in Chatham, Ontario. This 12-month contract role provides technical support to employees globally within a dynamic IT service desk environment.

You will help with Windows client/server support, Office 365, AD, Intune, and hardware deployments while delivering exceptional customer service and collaborating with multiple IT groups.

Qualifications

• 2 years’ experience in an IT support role.
• Strong understanding of Windows client and server application support.
• Advanced troubleshooting and problem-solving skills.

Responsibilities

• Provide technical support and customer service to local and remote staff.
• Strong Windows, application and hardware support and experience.
• Provide support for Microsoft Office Suite, Windows 10/11 OS, Active Directory, Group Policies, printers, shared files, and printers.
• Deploy and manage hardware assets.
• Manage user accounts in Microsoft Entra ID (Azure) and support devices with Intune.
• Troubleshoot Neat Bar and Neat Pad devices in conference rooms for reliable video calls.
• Log into ticketing and call queues daily until issues are closed.
• Create and maintain knowledge base articles and SOPs for consistent IT service delivery.
• Deploy desktops, laptops, and other equipment.
• Document inventory and asset tracking information.
• Develop customer solutions knowledge base and identify process improvements.

Skills

Windows support

Active Directory

Microsoft Intune

Office 365

Customer service

Education

Post-secondary IT discipline

Tools

Windows 10/11

Azure Active Directory

Intune

Neat Bar/Neat Pad

Job description

Job Title : IT Support Analyst (12 Month Contract)

Department : Information Technology

Reporting to : IT Service Desk Manager

Location : Chatham

Vacancy Status : This posting is for an existing vacancy

Greenfield is looking for an IT Support Analyst to join our growing team.

As part of a Global support team, the IT Support Analyst is responsible for providing technical support to all employees as well as providing an exceptional customer service experience day in and day out. We are looking for bright, ambitious analysts who are highly energetic and have a passion for success. Just like technology, our environment is constantly changing, and we are looking for candidates who are willing to learn and grow with these opportunities.

Who We Are:

Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet.

Why Join Greenfield?

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team.

Who You Are:

Qualifications:

• Strong written and verbal communication skills
• Strong understanding of Windows client and server application support
• Excellent analytical and problem-solving skills
• Post-secondary education in an IT discipline
• Ability to work independently and in a team environment

Preferred Skills

• Experience working with:
  • Windows 10/11, Windows Server 2020+
  • Office 365 Application Suite
• Application configuration and deployment
• Experience with monitoring and benchmarking
• ITIL Foundation
• Understanding of networking concepts such as DNS, DHCP, TCP/IP and OSI Model
• Experience with enterprise applications such as D365 FO

Requirements

• 2 years’ experience in an IT support role
• This position may require occasional travel to US and Canada to provide onsite support
• Must have a valid driver’s license
• Ability to provide after-hours on-call support

Job Responsibilities:

• Provide technical support and customer service to local and remote staff
• Strong Windows, application and hardware support and experience
• Provide support for Microsoft Office Suite, Windows 10/11 Operating Systems, Active Directory, Group Policies, printer queues, shared files, and shared printers
• Ability to deploy and manage Hardware assets
• Experience managing user accounts in Microsoft Entra ID (Azure) and supporting devices with Microsoft Intune.
• Troubleshoot and support Neat Bar and Neat Pad devices in conference rooms to ensure reliable video call performance.
• Support mobile management platform Intune
• Log into ticketing and call queue daily to track active issues until closure
• Create and maintain knowledge base articles and standard operating procedures (SOPs) to support consistent IT service delivery.
• Deployment of desktops, laptops, and other technical equipment
• Collect and document information pertaining to inventory and asset tracking
• Assist in the development of the customer solutions knowledge base
• Identify process improvements to reduce tickets and improve time to close incidents and requests
• Participate in departmental projects and team collaboration with various IT groups
• Dedicate time to personal development and training
• Research and Development of new products and services to enhance IT portfolio

Total Compensation & Care:

• Base salary dependent on experience and demonstrated performance– $65,000 - $70,000
• Formal and informal training opportunities
• Comprehensive health and dental benefits
• Income protection: short- and long-term disability coverage, life insurance, paid personal sick time
• Vacation time exceeding industry standards
• Company funded retirement savings program with individual contribution opportunities
• Meaningful and challenging work
• Curated intentional culture focused on growth and development, engagement, and communication

About Us

We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.

Core Principles

• Innovation: We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers.
• Collaboration: We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements.
• Responsibility: Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals.
• Agility: Our team is not only fast, we has the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions.
• Discipline: At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards.

At Greenfield, people—not AI—make our hiring decisions. We use AI only for routine administrative support and never to screen candidates or determine outcomes. Every application is reviewed by our team, and if any step involves increased AI use, we’ll inform candidates in advance. We’re committed to responsible, transparent, and fair hiring practices.