IT Support

Cynet Systems Inc; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology support company is looking for a skilled IT Support Technician to provide hardware and software support to clients. The ideal candidate should have experience with Windows 11 and Office 365, along with strong skills in communication and troubleshooting. Responsibilities include managing IT inventory, providing remote support, and ensuring operational readiness of video conferencing systems. Candidates with an associate’s or bachelor’s degree in IT and relevant certifications are preferred.

Qualifications

• Proficiency in desktop/laptop hardware support.
• Excellent communication and documentation skills.
• Experience with ticketing systems (e.g., ServiceNow).

Responsibilities

• Provide hardware support, install and troubleshoot applications.
• Support VPN connectivity and utilize remote desktop tools.
• Manage IT inventory and coordinate asset lifecycle.

Skills

Hardware Support

Windows 11

Office 365

Cisco AnyConnect

VPN Support

Communication Skills

ServiceNow

Education

Associate's or Bachelor's degree in IT, Computer Science, or related field

Relevant certifications in desktop support or networking

Job description

Job Description:

Responsibilities:

Hardware And Software Support:

• Provide hardware support for Dell, Lenovo, Client, and other laptop/desktop models.
• Install, configure, and troubleshoot Windows 11, Office 365, CrowdStrike, BigFix, Cisco AnyConnect, and other business applications.
• Deploy and configure operating systems/software using Autopilot and PXE boot
• Support Wi-Fi configuration and Cisco Identity Services Engine (Client).

Remote Support And VPN:

• Utilize remote desktop tools like LogMeIn to reduce on-site interventions
• Provide support for VPN connectivity issues.

Meeting Room And VVIP Support:

• Ensure daily operational readiness of video conferencing systems such as Cisco MTR.
• Deliver high-priority support for VVIP users in office environments.

Server Room Hands And Feet Support:

• Perform reboots of Windows servers, Cisco, and other network devices.
• Provide remote console access and facilitate hardware swaps and cable management.
• Support remote teams with diagnostics, recovery, and follow physical access/security protocols.

Asset Maintenance:

• Manage IT inventory of laptops, desktops, and peripherals.
• Coordinate asset lifecycle: procurement, updates, replacements, and retirement.
• Ensure compliance with audit and asset documentation requirements.

Incident And Request Handling:

• Respond to incidents and service requests via ServiceNow.
• Meet or exceed SLA compliance targets.
• Collect user feedback for service improvement initiatives.

Communication And Documentation:

• Communicate effectively with end-users and technical teams.
• Document issues and resolutions accurately.
• Participate in meetings, updates, and knowledge-sharing sessions.

Requirement/Must Have:

• Proficiency in desktop/laptop hardware support (Dell, Client, Lenovo, etc.).
• Experience with Windows 11, Office 365, CrowdStrike, BigFix, Cisco AnyConnect.
• Hands-on knowledge of Autopilot, PXE boot, and VPN support.
• Familiarity with Wi-Fi setup and Cisco Client.
• Experience using remote support tools like LogMeIn.
• Excellent communication and documentation skills.
• Experience with ticketing systems (e.g., ServiceNow).
• Ability to support high-priority VVIP users and video conferencing systems.
• Hands-on experience supporting server room tasks and adhering to access protocols.
• Qualification And Education:
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (preferred).
• Relevant certifications in desktop support, networking, or hardware (preferred).