IT Specialist (utemp)

University Of Toronto; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian university in Mississauga is hiring an IT support specialist. The role requires responding to service requests, troubleshooting technical issues, and liaising with users on IT services. Candidates should have a Bachelor's degree in IT and 3+ years of diverse technical experience. This is a casual, budget appointment with a competitive pay scale.

Qualifications

• Minimum three years in a heterogeneous Windows, Mac OS, and Unix/Linux environment.
• Demonstrated experience in installing, configuring, troubleshooting and repairing desktop computers.
• Ability to communicate technical concepts to non-technical users.

Responsibilities

• Respond to end-user service requests.
• Liaise with technical specialists to resolve end-user issues.
• Update and maintain service activities documentation.

Skills

Troubleshooting and analytical skills

Interpersonal skills under pressure

Communication skills

Technical support

Education

Bachelor's Degree in IT or related program

Tools

Office 365 applications

SCCM

Adobe products

Job description

Date Posted: 07/28/2025
Req ID:44532
Faculty/Division: UofT Mississauga
Department: UTM I&ITS
Campus: University of Toronto Mississauga (UTM)

Description:

UTemp is hiring!

UTemp is the University of Toronto's short-term staffing service. The UTemp team handles each project with a unique hands-on approach to ensure we find the best candidate for the job. We strive to create long-lasting and successful relationships by finding individuals with strong professional office skills and work ethic.


UTM I&ITS is a modern service delivery operation, processing tens of thousands of incident, change, and service requests annually, and is the primary support and a vital enabler of the teaching, learning, and research mission at UTM.


The scope of IT support includes all end-user devices, classroom A/V, and associated software. The incumbent will respond to and categorize all ticket intakes sent to the UTM Service Desk, manage support phone calls and e-mails, and prepare and edit knowledge base articles as required. In addition, the incumbent will liaise with the UTM community (students, staff, and faculty) on the support and services offered by I&ITS.


Your responsibilities will include:

- Responding to end-user service requests
- Probing for information from end-users to identify problems and establish needs
- Liaising with technical specialists to resolve end-user issues
- Training end-users on procedures and the use of supported IT systems
- Updating and maintaining service activities documentation
- Troubleshooting networking connectivity issues for end-users


Essential Qualifications:

- Bachelor's Degree in an IT or related program, or acceptable combination of equivalent experience
- Minimum three years in a heterogeneous Windows, Mac OS, and Unix/Linux environment
- Must have diverse application experience including, but not limited to, standard Office 365 applications, e-mail applications, Microsoft operating systems, web browsers and a desire to expand existing skill set
- Demonstrated experience in the following: installing, configuring, troubleshooting and repairing desktop computers (PCs and MACs) and mobile devices, including setting up wireless access
- Knowledge of various personal digital tools, technologies and software; knowledge of application deployment and desktop management technologies such as SCCM, Parallels, RDP and Apple Remote Desktop; installing, configuring and supporting software applications such as SPSS, SAS, Minitab, Mathlab, desktop publishing software, and Adobe products
- Knowledge of audio-visual and classroom technologies
- Experience in performing basic troubleshooting with multi-function printers
- Knowledge of networks and network protocols such as SMTP, IMAP, POP3, DNS, DHCP, in support of resolving issues with device end-points
- Must have solid troubleshooting and analytical skills
- Demonstrated interpersonal skills under pressure
- Demonstrated superior ticket, email, and telephone etiquette and a strong commitment to high quality service
- Ability to work within a ticket system to manage assigned work
- Ability to work in an environment with frequent interruptions
- Ability to effectively handle multiple problems, completing each in a timely manner
- Ability to exercise good judgment, discretion and tact
- Ability to communicate effectively and accurately both orally and in writing, including the ability to communicate technical concepts to persons with limited technical backgrounds
- Ability to work effectively independently and as part of a team

Contract length:

- Start date: August 20, 2025
- End date: February 6, 2026

Closing Date:08/08/2025, 11:59PM ET
Employee Group: PM
Appointment Type: Budget - Casual
Schedule: Monday to Friday from 7:45am to 4:00pm
Pay Scale Group & Hiring Zone: $36.46 per hour
Job Category: Information Technology (IT)